Patient Service Representative

Location: Michigan
Job Code: 1947
# of Openings: 1


LTS is seeking a Patient Service Representative to join our team at a COVID-19 vaccine and testing sites throughout Michigan, including but not limited to the areas in and around the metropolitan areas of Detroit, Ann Arbor, Saginaw, Marquette, Mackinaw City, Grand Rapids, Kalamazoo, Muskegon, Lansing, Traverse City and Flint.

LTS is an acknowledged and award-winning multi-ISO/CMMI Level 3 appraised business focused on delivering first-class solutions to solve our clients’ business and technical challenges in providing quality healthcare and security to our nation.

LTS provides trusted consulting, and solutions in an increasingly complex and growing world. Our deep expertise in technology and analytics helps us serve a broad constituency of clients that range from cabinet-level departments of the U.S. Government to the largest Federal IT contractors in the world.

LTS is a leading information technology (IT) provider for mission critical systems leveraging the latest technologies to deliver cutting edge solutions from small mobile applications to large, complex enterprise applications. Our professionals specialize in multiple disciplines including program management, system integration, system design, system development, cybersecurity, infrastructure, and data analytics.

LTS is committed to offering eligible employee’s comprehensive benefits that will provide them with options intended to meet their needs and the needs of their family.

Essential Duties & Responsibilities:

Patient Service Representatives will perform a critical role in the operation of LTS’ COVID-19 testing sites and/or vaccination clinics. Successful candidates will demonstrate the ability to provide professional customer service for individuals, families & community groups in compliance with LTS policies, procedures, professional standards, and program safety protocols.

The Patient Service Representative will:

  • Work closely with a team of clinical and non-clinical personnel to support the safe and efficient operation of COVID-19 testing sites and/or vaccination clinics.
  • Greet patients on site, respond to their questions and concerns, and guide them through the testing or vaccination process.
  • Manage the patient registration process by assisting patients with creating pre-registration profiles, collecting patient consent, and/or demographic information.
  • Create patient registration profiles by entering patient information into testing and/or vaccination software via tablet or computer and verify all information for accuracy.
  • Verify patient identities and ensure each patient’s profile contains the information necessary for specimen collection and returning of test results and/or vaccination administration and recording of the immunization in the Michigan Care Improvement Registry (MCIR). 
  • Guide patients, on foot or in vehicles, through the testing and/or vaccination site in a safe and professional manner.
  • Assist with site set up and tear down as needed.
  • Follow all LTS safety, infection control, and professional protocols.
  • Perform other tasks as assigned.

Required Skills & Qualifications: 

  • Ability to create a caring, compassionate relationship with the patients and families.
  • Ability to collaborate with the healthcare team while providing patient service.
  • Ability to adhere patient registration protocols.
  • Ability to create patient registration forms and verify for accuracy.
  • Ability to adhere to safety and infection control protocols.
  • Flexibility to work nights, weekends, and holidays and on-call duty.
  • Excellent communication skills.
  • Excellent attention to detail and accuracy.
  • High school degree.
  • Customer service experience preferred.
  • One year of work experience preferred.
  • Experience with computers, tablets, and data entry preferred.

Physical Requirements:

  • Ability to work outside for extended periods of time.
  • Ability to perform job duties while, sitting, standing, and walking for extended periods of time.
  • Ability to perform job duties while wearing personal protective equipment (PPE) including mask, face shield, gown, and gloves in both indoor and outdoor settings.
  • Ability to use lifting motion over and below waist from 15lbs-20 lbs. without assistance.
  • May be exposed to infectious diseases and occupational dangers such as needle pricks and outdoor inclement weather. 


LTS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

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