Knowledge Management Specialist TS/SCI Full Scope

Location: Herndon, VA
Job Code: 2391
# of Openings: 1


LTS is looking for a full time Knowledge Management Specialist for our Herndon, VA. location.

**Required Clearance: TS/SCI Full Scope**

The Sponsor manages a geospatial software application designed for use by analysts. The Sponsor is looking for support to collaborate with Sponsor’s workforce, users, and IT partners to ensure the full range of user needs are captured and managed. The work will be performed within a team environment and will require polished skills and independent initiative to create and implement a variety of deployment support and adoption activities related to the application.



  • The Candidate shall work closely with the Sponsor’s leadership team to develop and execute monthly IT deployment and adoption campaigns across multiple mediums including email, website posts, print, and application-based notifications.
  • The Candidate shall provide technical writing or editing, preparation of graphical and narrative presentation materials, and website updates in support of designated software applications.
  • The Candidate shall communicate changes and updates to designated software applications through a variety of means, including email, website posts, print or application updates.
  • The Candidate shall analyze, create, and deliver monthly user metrics reports derived from software monitoring systems.
  • The Candidate shall analyze user metrics to identify opportunities to increase the adoption of the Sponsor’s software applications.
  • The Candidate shall work with Sponsor training personnel to coordinate, facilitate and participate in meetings and information sessions related to user base engagement.
  • The Candidate shall identify, document, validate, and trace action items and requirements related to application adoption activities.
  • The Candidate shall select, create, and manage content for the Sponsor's websites consistent with the Sponsor's communication strategy in support of application deployments and adoption activities.
  • The Candidate shall manage consistency of branding and marketing across Sponsor's websites, applications, training material, and promotional material in support of software application adoption and new feature deployments.
  • The Candidate shall use written and oral communication to engage software application users and other IT stakeholders.



The Candidate shall have the following required skills, certifications and demonstrated experience:

  • Demonstrated experience providing technical writing or content editing for email, website posts, promotional, or print materials for IT systems or applications.
  • Demonstrated experience facilitating and participating in technical exchange meetings (TEMs) or information sessions.
  • Demonstrated experience soliciting and documenting user feedback and requirements in relation to IT systems.
  • Demonstrated experience developing and executing user engagement plans for software applications, such as to promote and explain new features during software deployments.
  • Demonstrated experience performing regular user engagement through professionally written materials and oral presentations.



Skills and demonstrated experiences that are highly desired but not required to perform the work include:

  • Demonstrated experience working on an Agile development team.
  • Demonstrated experience designing promotional content for software applications.
  • Demonstrated experience with WordPress website administration or similar.
  • Demonstrated experience working on geospatial projects.
  • Demonstrated experience task tracking and management using Jira or similar software.
  • Demonstrated experience with Tableau software.
  • Demonstrated experience with business analytics.
  • Demonstrated experience taking a broad vision to strategic objectives and proactively and independently developing tasks and milestones to achieve those objectives.
  • Demonstrated experience creating video tutorials for software applications.

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