Helpdesk Support Technician

Description

Piper Enterprise Solutions is seeking a Helpdesk Support Technician with experience working in a Technical Support environment and strong communication skills in a professional environment.  The Helpdesk Support Technician responsible for providing a high level of customer service while working in an inbound and outbound call center remotely supporting customers within a suite of software products.  Accurate documentation, customer resolution and data entry into support tracking software are also responsibilities for the Helpdesk Support Technician.  Qualifications and Requirements for the Helpdesk Support Technician include the following:

• 2 years of previous Customer Service experience.
• Must have basic knowledge and / or troubleshooting skills with the following:
  • Windows 2008 or later
  • SQL Server 2005/Express or later
  • Desktop Operating Systems (Win7 or later)
  • Grasp of Terminal Server/Citrix
  • Office 2003 or later
  • Proficient with troubleshooting & correcting client server network connectivity issues
  • Experience with remote desktop control solutions (WebEx, Go To Assist, etc)

Compensation:  $15 – 18 / HR.  Total compensation package will be determined by relevant work experience.  This is a contract position with an expected duration of six – nine months. 

Please email ONLY qualified resumes to Tyler Jerome at tjerome@piperes.com

Keywords:

Technical Support, Desktop Support, HelpDesk, Help Desk, Tier I Support, Desktop Support Analyst, Technical Support Analyst, Services Analyst, Windows, SQL, Citrix, WebEx, GoToMeeting, Raleigh, Durham, Chapel Hill, Cary, Apex, Research Triangle Park, RTP, Wake Forest, Morrisville, North Carolina, NC. 

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