Business Process Manager

Description

Piper Enterprise Solutions is looking for an Business Process Manager to fill a position in the Raleigh-Durham, North Carolina (NC) area. The Business Process Manager would be a part of one of the largest real estate closing and title insurance software companies in the country, managing a team of technicians responsible for upgrading software used by clients. Responsibilities of the Business Process Manager include creating a manual to be used by the upgrade technicians, providing guidance to team members as events arise daily, providing feedback to the technicians to ensure consistency with documentation, and producing weekly statistics on the successes and failures. Requirements and qualifications for the Business Process Manager include:

• Experience as a manager in a call center or technical support environment
• Experience training individuals in a call center or technical support environment
• Strong customer service skills
• Strong communication skills

Compensation for the Business Process Manager: $18 - 20 / hour. Total compensation package for the Business Process Manager will be determined by relevant experience.

Keywords:

Business process manager, call center, technical support, software, customer service, product development, product support, Raleigh, Durham, Chapel Hill, Research Triangle Park, RTP, Apex, Garner, Wake Forest, Clayton, North Carolina, NC.

Are you a returning applicant?