Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.
Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed around the globe.
The AV/IT Executive Support Technician plays a pivotal role in providing day-to-day support for programs and events hosted at the center. Technicians are responsible for setting up, maintaining, and shutting down the centers based on the operating schedule, ensuring a professional environment for clients and staff during events and off-hours. They collaborate closely with stakeholders and the Operations Manager to ensure proper coverage and scheduling of events and programs.
How You Will Make an Impact:
• Provide onsite support for visitors and executive-level events
• Communicate effectively with clients to identify needs and evaluate solutions
• Ability to support and communicate with executive-level clients (and higher)
• Perform daily inspection and regular maintenance of hardware and software for the internal platform
• Execute monthly preventative maintenance on all hardware
• Diagnose network problems impacting one or many internal platform applications
• Utilize remote access for Mac, Linux, and Windows systems to control the internal platform (via SSH, VNC; navigate file systems on remote machines)
• Collaborate with Client Engineers to troubleshoot difficult internal problems
• Write AppleScript and bash scripts; JavaScript and Python skills are a plus
• Adept in Technical Documentation
• Ability to meet and exceed service deadlines
• Work with the internal ticketing system
What You Will Need to Succeed:
• Bachelor's degree preferred
• Familiarity with Android and iOS
• Experience working in video production or post-production
• Basic understanding of video streaming methodologies, including RTMP, HLS, SRT, WebRTC
• Experience with G-Suite, Google Meet, Microsoft Teams, and WebEx
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Estimated Pay Range: Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.
At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.
Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.
We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.
This position may be assigned to a client that requires all individuals on-site to have the COVID-19 vaccination. The individual must be fully vaccinated before starting work at such a client site.