Company Overview
Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.
Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.
Job Overview
Milestone Technologies is looking for Global Contracts and Billing Specialist
Responsibilities
- Audit customer contracts and addendum records entered in the company’s contracting systems including client information, commitments, and pricing to ensure compliance, completeness, and accuracy.
- Partner with Sales, Operations, Deal Desk and Legal Contract Administration teams to ensure completeness of customer information, accuracy of campaign attributes, fostering efficient processes.
- Review client contracts, identify invoicing needs through system reports, and process invoices accurately and promptly according to company billing procedures, ensuring timely and accurate billing.
- Ensure contract pricing models are setup accurately and managed effectively, resulting in efficient billing process.
- Maintain accurate financial records, reconcile customer accounts, and ensure full compliance with company policies, industry regulations, and accounting standards.
- Collaborate with Sales, Finance, Legal, and other departments to address billing disputes and resolve customer issues in alignment with internal policies.
- Collaborate with the accounting team to resolve complex invoicing issues arising from unique billing requirements, program adjustments, or system issues, ensuring accurate and timely resolution.
- Proactively resolve outstanding receivables, optimizing cash flow and managing customer balances to reduce delinquencies and enhance financial stability.
- Provide exceptional customer service by addressing billing inquiries, discrepancies, and payment arrangements.
- Investigate and resolve complex customer issues, disputes, or discrepancies related to accounts receivable, ensuring customer satisfaction and timely resolution.
- Contribute to Accounts Receivable optimization through system enhancements, report analysis, streamlined documentation, and touchless invoice delivery via Esker thus improving efficiency and accuracy.
- Identify opportunities for process enhancements and efficiency improvements within AR, managing documentation and SOPs for streamlined processing, promoting continuous improvement.
- Collaborate cross-functionally with sales, operations, legal, accounting, and IT financial systems support teams to recommend system billing improvements, reducing manual adjustments and enhancing invoice quality.
- Stay current with industry trends and financial regulations relevant to accounts receivable, ensuring compliance and best practices are followed.
- Works under minimal supervision, gaining full proficiency in overall billing components and knowledge of basic accounting principles.
Qualifications
- Bachelor's degree in Finance, Accounting, or a related field; or equivalent experience
- 5+ years of progressive experience in billing, accounts receivable, contract administration or related roles.
- Proficiency in contract management and billing systems. Experience with Esker and homegrown systems is preferred.
- Advanced Microsoft Excel skills required.
- Ability to develop and use system-generated reports to analyze data.
- Knowledge of billing procedures and invoicing processes.
- Familiarity with financial record-keeping and reconciliation.
- Ability to partner with Sales, Operations, Deal Desk, Legal Contract Administration, and Finance teams.
- Strong communication skills to ensure completeness of customer information and accuracy of campaign attributes.
- Experience in collaborating cross-functionally to address billing disputes and resolve customer issues.
- Exceptional customer service skills to address billing inquiries, discrepancies, and payment arrangements.
- Demonstrated success in overseeing complex invoicing processes and resolving billing disputes.
- Strong problem-solving abilities to identify invoicing needs, resolve outstanding receivables, and optimize cash flow.
- Analytical skills to review client contracts, identify billing requirements, and manage contract pricing models effectively.
- Proactive approach to identify opportunities for process enhancements and efficiency improvements within accounts receivable.
- Demonstrated track record of achieving quantifiable results in optimizing AR processes through system enhancements, report analysis, and streamlined documentation.
- Knowledge of industry trends and financial regulations relevant to accounts receivable.
- Commitment to continuous learning ensuring compliance with company policies, financial regulations, best practices, and accounting standards.
- Ability to work under minimal supervision while gaining proficiency in billing components and basic accounting principles.
- Flexibility to adapt to changing priorities and business needs.
Compensation
Estimated Pay Range: Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.
Our Commitment to Diversity & Inclusion
At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.
Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.
We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.
This position may be assigned to a client that requires all individuals on-site to have the COVID-19 vaccination. The individual must be fully vaccinated before starting work at such a client site.