Purpose and Use:

Under general supervision, this position supports the functions of meter reading and field investigation by ensuring the accurate and timely processing of meter-reading information as well as processing Field Investigation Requests (FIRs). The position provides backup to Field Service Representatives in obtaining daily meter reads on routes as needed, as well as working closely with a variety of departments who require meter usage data.

Examples of Work Performed:

• Monitors daily communication with all Advanced Meters.
• Processes and validates the data transmitted from the Advanced Meters using Itron OpenWay, IEE, and MV90xi.
• Prepares daily meter-reading routes, transfers the data recorded to the mainframe, and processes all related reports.
• Handles sorting, initiating, executing, appointment scheduling, and review of results for FIRs.
• Retrieves keys and maintains key records.
• Initiates Service Request Orders to investigate automated meter reading equipment problems and other metering issues.
• Assists with mobile meter data collection using drive-by and/or walk-by equipment as needed.

Qualifications

Education and Experience:

Typically evidenced by a high school diploma or its equivalent and one to two years of related experience.

Knowledge, Skills, and Abilities:

• Able to work across multiple computer systems and software programs.
• Able to maintain and update computerized records and files.
• Able to write routine reports and correspondence.
• Strong communication skills including the ability to handle internal communications across multiple departments and formats.
• Able to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Able to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals.
• Able to compute rate, ratio, and percent.
• Able to interpret maps.
• Strong attention to detail.
• Strong data-entry skills.
• Able to maintain a valid Wisconsin driver's license in good standing as determined by the Company.

ABOUT THE ORGANIZATION

About MGE 

MGE generates and distributes electricity to 163,000 customers in Dane County, Wisconsin, and purchases and distributes natural gas to 176,000 customers in seven south-central and western Wisconsin counties. MGE is a regulated utility subsidiary of the investor-owned public utility holding company MGE Energy, Inc. MGE's roots in the Madison area date back more than 150 years.

An industry leader, MGE was among the first utilities nationwide to commit to net-zero carbon electricity by 2050, consistent with global climate science. Your community energy company is investing in a more sustainable future for the benefit of all our customers, investors, and employees. As your community energy company, we are committed to this area and its people. We take responsibility to: 

• Plan and provide a safe, reliable, and cost-effective energy supply that balances the needs and values of those we serve. 
• Provide information and education to serve our customers and stakeholders and help inform their energy decisions. 
• Preserve and protect our environment while providing affordable, reliable energy. 
• Encourage and support economic and business development to keep our economy strong and vibrant. 
• Engage in open and honest dialogue, partnership, and collaboration to best serve our customers and the broader community. 

Our Values 

• Safety: Safety is a core value at MGE. The safety of our employees, customers, and communities is our top priority. Our culture initiatives continuously improve our safety performance. MGE has earned numerous safety awards for this safety performance, including the AGA Leading Indicator Safety Award. 
• Reliability: We invest in our people and in our systems to help ensure top-ranked energy reliability that helps to maintain the economic health and vitality of the communities we serve. MGE is a national leader in electric reliability. 
• Sustainability: With a commitment to transparency, accountability, and continuous improvement, we take a holistic and proactive approach to sustainable practices company-wide. 
• Equity: We are committed to equity and inclusion in our service to our customers, in our workplace, and in our broader community, and we value diverse perspectives, ideas, cultures, and backgrounds. 

MGE's parent company is MGE Energy, Inc., a public utility holding company. Its common stock trades on the NASDAQ Stock Market. For more information, visit mge.com and mgeenergy.com. 

JOB LOCATION 

The position is hybrid, and office days are in downtown Madison, Wisconsin, where MGE is an active participant in community efforts to preserve the area's extraordinary quality of life. We offer free, on-site parking and are located near biking trails and bus stops. Many employees enjoy the use of our many on-site EV charging stations.

AA/EOE-Minorities/Females/Gender Identity/Sexual Orientation/Disabled/Vets