POSITION PURPOSE
The Intern – Customer Experience & Energy Services (CxES) will directly support the Customer Experience and Energy Services team in administering our products and programs, researching future technologies, and data analysis and management. The ideal candidate will have experience with energy or sustainability and strong research, analysis, and communication skills and be currently enrolled in an undergraduate or graduate degree program in Engineering, Economics, Business or related field.
WORK SCHEDULE
Interns will work full-time (40 hours/week) during the summer months, starting mid-May through early September on a hybrid basis with some remote capabilities
Preferred availability to work part-time (10-20 hours/week) during the fall and spring semesters with additional hybrid flexibility
DUTIES/RESPONSIBILITIES
Work closely with CxES team in collaboration with Business Customer Relations, Residential and Community Services, Corporate Communications, Customer Billing and other departments to deliver high quality customer programs.
Provide information and support to customers interested in participating in MGE’s clean energy programs.
Assist program staff with marketing and enrollment processes for programs including optimizing existing processes or creating new processes to ensure quality program delivery.
Support the Customer Experience and Energy Services team in planning, developing and executing programs.
Participates in analysis of program trends to optimize program impact and customer satisfaction.
Assist with various administrative tasks and other projects as needed.
QUALIFICATIONS
High school degree or equivalent; must be enrolled in an accredited university or college program, preferred areas of study include Economics, Engineering, Business or related field.
Interest in sustainability, energy efficiency, and/or beneficial electrification
Experience with Microsoft Office Suite, in particular Microsoft Excel and Word
Energetic and eager to tackle new projects and ideas with an attention for detail
Strong business acumen, communication, and interpersonal skills
Demonstrated analytical, problem solving, and critical thinking skills
Must be able to work effectively in a team environment
BENEFITS OF AN INTERNSHIP WITH MGE
Local employer - accessible via bike paths, bus lines, and we have free on-site parking
Hands-on projects - meaningful projects and experience across business functions
Competitive pay - interns are paid fairly for the work they contribute
Opportunity for full-time employment - high conversion rate from internship to full-time employment after graduation
ABOUT THE ORGANIZATION
About MGE
MGE generates and distributes electricity to 163,000 customers in Dane County, Wisconsin, and purchases and distributes natural gas to 176,000 customers in seven south-central and western Wisconsin counties. MGE is a regulated utility subsidiary of the investor-owned public utility holding company MGE Energy, Inc. MGE's roots in the Madison area date back more than 150 years.
An industry leader, MGE was among the first utilities nationwide to commit to net-zero carbon electricity by 2050, consistent with global climate science. Your community energy company is investing in a more sustainable future for the benefit of all our customers, investors, and employees. As your community energy company, we are committed to this area and its people. We take responsibility to:
Plan and provide a safe, reliable, and cost-effective energy supply that balances the needs and values of those we serve.
Provide information and education to serve our customers and stakeholders and help inform their energy decisions.
Preserve and protect our environment while providing affordable, reliable energy.
Encourage and support economic and business development to keep our economy strong and vibrant.
Engage in open and honest dialogue, partnership, and collaboration to best serve our customers and the broader community.
Our Values
Safety: Safety is a core value at MGE. The safety of our employees, customers, and communities is our top priority. Our culture initiatives continuously improve our safety performance. MGE has earned numerous safety awards for this safety performance, including the AGA Leading Indicator Safety Award.
Reliability: We invest in our people and in our systems to help ensure top-ranked energy reliability that helps to maintain the economic health and vitality of the communities we serve. MGE is a national leader in electric reliability.
Sustainability: With a commitment to transparency, accountability, and continuous improvement, we take a holistic and proactive approach to sustainable practices company-wide.
Equity: We are committed to equity and inclusion in our service to our customers, in our workplace, and in our broader community, and we value diverse perspectives, ideas, cultures, and backgrounds.
MGE's parent company is MGE Energy, Inc., a public utility holding company. Its common stock trades on the NASDAQ Stock Market. For more information, visit mge.com and mgeenergy.com.
JOB LOCATION
The position is hybrid, and office days are in downtown Madison, Wisconsin, where MGE is an active participant in community efforts to preserve the area's extraordinary quality of life. We offer free, on-site parking and are located near biking trails and bus stops. Many employees enjoy the use of our many on-site EV charging stations.
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