About the job

Barksdale Control Products (a Crane Company) is looking for a Accounts Receivable Collections Specialist to join our Los Angeles based Accounting team. The position is responsible for managing and optimizing the collection of outstanding accounts receivable balances. This role plays a critical part in maintaining healthy cash flow and ensuring timely payment from customers or clients. The Collections Specialist will interact with customers, analyze account information, and employ various collection techniques to recover outstanding debts.

PRINCIPLE RESPONSIBILITIES

Customer Contact: Initiate contact with customers through phone calls, emails, and written correspondence to discuss overdue invoices and payment arrangements.

Customer’s Account Reconciliation: Review customer accounts to ensure accuracy and resolve any discrepancies or disputes that may delay payment.

Documentation: Maintain detailed records of all communication and collection activities, including notes on payment promises and follow-up actions.

Payment Processing: Process incoming payments

Aging Analysis: Regularly review accounts receivable aging reports to identify delinquent accounts and prioritize collection efforts.

Dispute Resolution: Investigate and resolve customer billing issues, disputes, and discrepancies in a timely manner.

Reporting: Prepare regular reports on collection activities, including account statuses and progress towards collection goals, to management.

Customer Relationship Management: Build and maintain positive relationships with customers while still ensuring the timely collection of outstanding balances.

CRITICAL FACTORS FOR SUCCESS

· Excellent communication and negotiation skills.

· Attention to detail and accuracy in data entry and record-keeping.

· Problem-solving skills and ability to handle difficult customer interactions.

PROFESSIONAL EXPERIENCE / SKILLS & QUALIFICATIONS

· Proven experience in accounts receivable collections or a similar role.

· High school associate or some college

· Experience with Microsoft Word, Excel and Outlook is required

Working Conditions:

· This position is on-site

· May require occasional overtime to meet collection goals and deadlines.

Salary range: $23.55 - 29.32 with 5% bonus potential. Several factors contribute to actual salary, including experience in a similar role or performing comparable job responsibilities, skills, training, and other qualifications. Compensation packages also include comprehensive benefits, 401K contribution and match, Paid Time Off, paid holidays, tuition reimbursement and more. Some roles may be eligible for participation in performance-based bonus programs.