Support Specialist
Location Remote
Job Code 7791
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Who We Are:

Cardinal Financial is a nationwide direct mortgage lender that focuses on creating solutions for our borrowers, partners, and employees—to provide the very best experience. We are genuine and hard-working individuals who are not scared to improve and intentionally push beyond what is considered “good enough.”

Looking to join a company that values its people, innovates and expands on its proprietary technology, and is growing at a ridiculous rate?! Apply below!

What You Need:

  • High school diploma/GED and comparable work experience.
  • Detailed and multifaceted individual.
  • Customer service experience.
  • Urgency and initiative to accomplish big things.
  • Working knowledge of Octane software system, a plus.
  • Working knowledge of FreshDesk software, a plus.

What You Will Do:

  • Provide support to Partners/Brokers and Account Executives by communication with external customers.
  • Document parsing, verification, analysis, and the corresponding data entry.
  • Heavy interaction with vendors, internal customers, and external customers along with providing status updates and escalating issues to ensure the needs of our customer are met.
  • Ensure daily, weekly and monthly internally specified requirements surrounding successful new file setup, inbound call support, and document parsing are met along with customer satisfaction.
  • Ensure customer service by maintaining knowledge of available lending programs, procedures and regulatory requirements, demonstrating a commitment to complying with all Federal and State compliance policies and following HMDA requirements.
  • Develop professional partnerships with all colleagues and external customers.
  • Offer Assistance to third parties using the Octane portal.

What We Offer:

  • Strength, Stability, and Vision.
  • Great compensation package.
  • Opportunity for career growth.
  • A commitment to be a relevant market leader - we are aiming for the top!
  • Octane, our engineered proprietary technology that is transforming the mortgage industry.
  • An empowered culture where your ideas are important and your voice matters.
  • Great benefits package and 401K w/ 50% match up to a maximum employee contribution of 5%- Beginning the 1st of the month following 30-days of employment.

Cardinal Financial is an Equal Opportunity Employer. We respect and aim to empower individuals and support the diverse cultures, perspectives, skills and experiences within our workforce.