Computercraft is seeking an Online Content Specialist to join the PubMed Production Team at the National Center for Biotechnology Information (NCBI), part of the National Library of Medicine (NLM) at the National Institutes of Health (NIH). The role will include liaising with journal publishers, PubMed users, and NLM staff; evaluating new journal XML submissions; providing customer service to PubMed users; handling Library LinkOut requests; and testing and performing troubleshooting for the PubMed website.

PubMed is a free, searchable resource of more than 30 million citations and abstracts for biomedical literature that sees over 2 million visits per day. As one of NCBI’s publications-related projects, PubMed supports the search and retrieval of biomedical and life sciences literature with the aim of improving health, both globally and personally. To learn more about PubMed, visit https://pubmed.ncbi.nlm.nih.gov/

This is a full-time position working on site at the NIH Campus in Bethesda, Maryland, but the new hire will initially telework. Currently, all Computercraft employees at NIH are teleworking full time to prevent the spread of coronavirus. Employees will return to onsite work as soon as it is deemed safe to do so. 

Job Responsibilities

• Process content and load to database using web-based tools and UNIX scripts

• Check accuracy and integrity of source data and online presentation of content

• Conduct data analysis and troubleshoot errors, coordinating with appropriate personnel to solve programming and content-related issues

• Track incoming content and the progress of work on multiple projects in development or production stages

• Answer helpdesk queries from users

• Serve as a liaison between authors and/or publishers and the National Library of Medicine

General Qualifications

• Bachelor’s degree (minimum)

• Two years’ experience in publishing or library science environment

• Familiarity with online publications, specifically electronic journals or books

• Positive attitude, flexibility, and patience in a high-volume work environment

• Comfortable managing multiple projects at once

Required Skills/Experience

• Ability to communicate technical and non-technical information effectively to publishers, developers, and data providers

• Ability to conduct data analysis and work with developers to implement solutions

• Ability to work with complex, detailed information

• Knowledge of XML and/or HTML

• Excellent verbal and written communication skills

• Excellent organizational skills

• At least one item from the “Desired Skills/Experience” list

Desired Skills/Experience

• Experience managing production workflow of an online publication

• Expertise with electronic image formats (TIFF, GIF, JPEG, EPS, PNG) and with image creation software (for example, Adobe Photoshop)

• Experience editing journal or book content or in journal or book production

• Experience with UNIX/Linux in a data production environment

Computercraft offers a competitive salary, an excellent benefits package, and the opportunity for a positive work-life balance with a standard 40-hour work week and the chance to work alongside a team of highly accomplished professionals.

Computercraft is an equal opportunity  employer.