The Online Content Specialist will be a member of the PubMed Central (PMC) Production Team at the National Center for Biotechnology Information (NCBI), and be responsible for liaising with journal publishers, data providers, PMC users, and the National Library of Medicine (NLM) staff. General duties will include evaluating XML submissions, providing customer service to PMC content providers, handling Help Desk queries, and providing input on the PMC article display.
This is a full-time position working on site at the NIH Campus in Bethesda, Maryland, but the new hire will initially telework. Currently, all Computercraft employees at NIH are teleworking full time to prevent the spread of coronavirus. Employees will return to onsite work as soon as it is deemed safe to do so.
Process content and load to database using web-based tools and UNIX scripts
Check accuracy and integrity of source data and online presentation of content
Conduct data analysis and troubleshoot errors, coordinating with appropriate personnel to solve programming and content-related issues
Track incoming content and the progress of work on multiple projects in development or production stages
Answer helpdesk queries from users
Serve as a liaison between authors and/or publishers and the NLM
Bachelor’s degree (minimum)
Two years’ experience in publishing or library science environment
Familiarity with online publications, specifically electronic journals or books
Positive attitude, flexibility, and patience in a high-volume work environment
Comfortable managing multiple projects at once
Ability to communicate technical and non-technical information effectively to publishers, developers, and data providers
Ability to conduct data analysis and work with developers to implement solutions
Ability to work with complex, detailed information
Knowledge of XML and/or HTML
Excellent verbal and written communication skills
Excellent organizational skills
At least one item from the “Desired Skills/Experience” list
Experience managing production workflow of an online publication
Expertise with electronic image formats (TIFF, GIF, JPEG, EPS, PNG) and with image creation software (for example, Adobe Photoshop)
Experience editing journal or book content or in journal or book production
Experience with UNIX/Linux in a data production environment
Computercraft offers a competitive salary, an excellent benefits package, and the opportunity for a positive work-life balance with a standard 40-hour work week and the chance to work alongside a team of highly accomplished professionals.
Computercraft is an equal opportunity employer.