Position Description

Technical Writer / Documentation Specialist
Location NIH/NCBI--Bethesda, Maryland
Job Code TW0621
# of openings 3
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Computercraft is helping to grow a team of Technical Writers to develop user documentation for cutting-edge web- and cloud-based products at the National Center for Biotechnology Information (NCBI), part of the National Library of Medicine (NLM) at the National Institutes of Health (NIH). NCBI develops preeminent, open-source tools and technologies used worldwide to contribute to scientific research and discovery, facilitate the work of clinicians, and improve human health. The Technical Writers will support an exciting new initiative, a major modernization of NCBI resources, their user interfaces, and their underlying infrastructure to support the rapidly growing collections of sequence and other data on species across the tree of life. Each of the Technical Writers will be assigned to one of NCBI’s Agile product development teams to document new features and improve documentation of older features.

Job Responsibilities:

  • Write and edit various types of public-facing documentation for web interfaces and command-line tools and APIs supporting research in biosciences, including how-to manuals, troubleshooting guidance, tutorials, demo pages, user guides, and quick-start guides
  • Acquire knowledge of the products, enhancements, and their functioning by interviewing team members, using the products, and accessing existing product documentation
  • Write original content (which could include examples of code) for all documents to be produced, ensuring consistency in style and content with documents used for similar purposes
  • Translate technical or complicated information into clear, direct, and concise documents appropriate for audiences with varying technical expertise
  • Interview subject matter experts, developers, and other technical staff to collect information, prepare written text, and coordinate layout and material organization
  • Submit drafts for technical review and edit to accommodate requested changes to ensure the clarity, completeness, accuracy, and quality of documents created
  • Internalize feedback provided to incorporate into future documents to minimize reviews
  • Conduct technical reviews of documentation to ensure accuracy

This is a full-time position working on site at NCBI, NIH in Bethesda, Maryland, but the new hire will initially telework. Currently, all Computercraft employees at NIH are teleworking full time to prevent the spread of coronavirus. Employees will return to onsite work as soon as it is deemed safe to do so.

Required Skills/Experience

  • Bachelor’s degree
  • High proficiency with English writing, including grammar and usage
  • 5 years or more in content strategy, technical writing, and product documentation with a minimum of 2 years in writing external-facing documents for software products
  • Some education in biology to understand the topics being documented
  • Proven capability to write external-facing technical product documentation, including end-to-end product installation guides, user guides, and release notes, with the ability to show a strong portfolio and samples of previous works
  • Experience with structured documents and knowledge of XML/HTML, Markdown, or DocBook
  • Experience developing documentation for web-based, cloud-based, and/or command line
  • Demonstrated experience in communicating with developers and SMEs and coordinating work across multiple teams and departments
  • Understanding of the distinction between IT concepts such as networks, big data, and cloud computing
  • Ability to produce professional looking, clean documents that are perfectly tuned to the target audience (e.g., internal, external) and type of document (e.g., user guide, release notes)
  • Expertise with Microsoft Word and PowerPoint, including advanced formatting features
  • A strong technical aptitude with the ability to learn quickly
  • Effective verbal and written communication

Desired Skills/Experience

  • Project management skills
  • Experience with scientific or biological data
  • Knowledge of the Agile software development process and the software development lifecycle (SDLC)
  • Familiarity with GitHub

Computercraft offers a competitive salary, an excellent benefits package, the opportunity for a positive work–life balance with a standard 40-hour work week, and the chance to work alongside a team of highly accomplished professionals.

Computercraft is an equal opportunity employer.

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