Position Description

Online Content Specialist, Bookshelf
Location NIH/NCBI--Bethesda, Maryland
Job Code OCSB0921
# of openings 1
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Computercraft is seeking an Online Content Specialist to join the Bookshelf Production Team at the National Center for Biotechnology Information (NCBI) and will be responsible for liaising with publishers, funders and funded investigators and contractors, data providers, editorial / authoring teams, Bookshelf users, and the National Library of Medicine (NLM) staff. General duties will include evaluating submissions, including troubleshooting errors in their processing, providing customer service to Bookshelf content providers, handling Help Desk queries, and providing input on and QA of Bookshelf production workflows and software applications. 

Bookshelf, the books division of the NLM Literature Archive, is an online collection of full-text books, reports, databases and other documents. It provides free online access to books and documents in life sciences and health care. To learn more about Bookshelf, visit https://www.ncbi.nlm.nih.gov/books/

Job Responsibilities:

  • Track incoming content and the progress of work on multiple projects in development or production stages
  • Communicate with publishers, content providers, help desks, and colleagues to facilitate project needs assessments
  • Process and evaluate content using web-based tools and UNIX scripts
  • Check accuracy and integrity of source data and online presentation of content
  • Conduct data analysis and troubleshoot errors, coordinate with appropriate personnel to solve programming and content-related issues
  • Serve as a liaison between authors, publishers, and/or vendors and the NLM

General Qualifications

  • Minimum Education Requirement: Bachelor's degree
  • Two years’ experience in publishing or library science environment
  • Familiarity with online publications, specifically electronic journals or books
  • Positive attitude; displays flexibility and patience in a high-volume, customer-service-focused work environment
  • Comfortable managing multiple projects simultaneously

Required Skills/Experience

  • Ability to communicate technical and non-technical information effectively to authors, publishers, developers, users, and data providers
  • Ability to conduct data analysis and work with developers to implement solutions
  • Ability to work with complex, detailed information
  • Knowledge of XML and/or HTML
  • Excellent verbal and written communication skills
  • Excellent organizational skills
  • At least one item from the “Desired Skills/Experience” list

Desired Skills/Experience

  • Experience managing production workflow of an online publication
  • Expertise with electronic image formats (TIFF, GIF, JPEG, EPS, PNG) and with image creation software (for example, Adobe Photoshop)
  • Experience editing journal or book content or in journal or book production
  • Experience with UNIX/Linux in a data production environment

Computercraft offers a competitive salary, an excellent benefits package, the opportunity for a positive work–life balance with a standard 40-hour work week, and the chance to work alongside a team of highly accomplished professionals.

Computercraft is an equal opportunity employer.

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