Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed around the globe. 

Job Overview

Milestone Technologies is currently hiring for an Asset Lifecycle Management Lead in Amsterdam.

The Logistics Team Lead is responsible for managing the activities and responsibilities of their respective Logistics team. This includes inbound, outbound, deployment, and supply depot services at all offices. This leadership role is also responsible for providing high-level technical assistance to the team and ensuring service and support is provided to customers at agreed levels.  Additionally, this role will require prompt and concise communication with Service Delivery Leadership & Ops Management daily.

How You Will Make an Impact:

• Works directly with Ops Manager to coordinate, prioritize, and maintain optimal service execution toward goals and expectations of client-specific key performance indicators.
• Leads and provides coaching for all reporting Technicians when workflow deficiencies are identified.
• Conducts regular 1 to 1 meetings with all reports to provide guidance and support.
• Audits tickets to ensure ticket handling quality meets or exceeds expectations.
• Observes and reports on service trends across individuals and Regional team as a whole.
• Creates and maintains schedule for team support based on client and cross-functional support needs.
• Main point of escalation for issues that are blocking the regional logistics techs
• Completing and supervising requests for materials and equipment.
• Managing Inbound services and shipment deliveries to appropriate locations and remote end users.
• Managing deployment to all local sites.
• Understanding threshold and demand for local sites, maintaining proper inventory levels for completing client asks.
• Complete ownership and management of inventory and service health of all respective sites including participating in the various duties where needed to maintain service success.
• Oversees or conducts the initiation of monthly cycle counts and documentation that follows
• Implement Variance Task Reconciliation through categorizing variances, tracking root cause and following up on remaining open tasks
• Orchestrate Cycle Count by identifying participants and following cycle count procedure documentation
• Randomly select shelf locations to perform sheet to floor cycle counts
• Record and report trends and observations
• Use Task Handling Quality and variance task data to report trending issues regarding process integrity
• Observes and reports on internal and external safety compliance
• Actively participates and lead root cause analysis to resolve issues in their area
• Drives and reports out on all process improvements gains in their area.
• Works with their team and Supervisor to identify and create monthly process improvement.
• Lead and work with cross functional teams to resolve issues and provide optimal service execution.
• Lead and drive special projects with a sense of urgency and ensure the results meets the agreed quality level.
• Report out daily on all shortages or issues that block your department from providing client-specific key performance indicators.
• Maintain FTC compliance within your department.
• Collaborate with local and regional inventory control personnel to ensure cycle count KPI are maintained.

What You Will Need to Succeed:

• Bachelor’s Degree preferred/required or equivalent work experience.
• 3+ years Leadership Experience with IT Service Delivery Management or logistics environment.
• Experience interfacing with management required.
• Leadership and core business/interpersonal skills.
• Successful project management experience.
• Ability to establish relationships with Business Teams.
• Strong Computer skills (MS Word, Excel, Teams)
• Familiar with common metrics used in the IT industry.
• Excellent ticket management, verbal & written communication skills, combined with relentless follow-up.
• Loves working in a team-oriented environment and highly motivated to provide a positive user experience.
• Open and transparent about weaknesses and strengths.
• Independent critical and creative thinking.
• Must be comfortable working in a fast-paced, demanding environment, under immense pressure.
• Basic human resources management principles and procedures.

Compensation

Estimated Pay Range:   Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

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