Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.
Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed around the globe.
We are seeking an AWS Cloud Developer to help design and develop Amazon Connect and associated downstream integrations. As an AWS Developer, you will be participating in design sessions and subsequently developing call centre-related applications and support user testing, sign off, and production migration.
Required Skills:
• 2+ years of experience managing, leading, and/or delivering professional services or customer success.
• Available to promptly respond and resolve software-related issues and emergencies outside of regular working hours, ensuring the continuity and stability of software systems.
• Actively listen to clients and teammates to understand business processes and project objectives.
• Customer-facing/consulting contact centre experience, preferably with Amazon Connect
• Experience building integrations across WFM, CRM, and contact center solutions
• Experience with CloudFormation, Amazon Connect, Contact Lens, Agent Workspace, Contact Flow Design, Lambda Integration, Lex Integration and Call Centre Routing, and other AWS services like DynamoDB, Lambda, IAM, Kinesis Streams, etc...
• Experience with hands-on Scripting/coding (e.g. python, java, Node.js)
• API integration experience
Nice to haves:
• Contact Center architecture knowledge
• Hands-on experience building complex omnichannel contact center solutions
• Advanced knowledge of AWS services and cloud architecture.
• Salesforce knowledge
Estimated Pay Range: Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.
At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.
Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.
We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.
This position may be assigned to a client that requires all individuals on-site to have the COVID-19 vaccination. The individual must be fully vaccinated before starting work at such a client site.