Inbound Payment Center Representative
Teammates in the Inbound Payment Center use a variety of systems to process client premium payments and refunds. Using several computer programs, Representatives update banking information, apply payments or refunds to policies, and make requested changes to service a client’s premium payments. This department requires strong communicators (via phone, email, and paper mailings) and accurate typists especially on 10-key numeric typing.
A typical work week includes processing payments within Mainframe (Traditional Life Insurance and Vantage), OnBase, banking websites (such as Clear Tran and the Bank User Interface). Representatives are asked to research issues, assess any errors, determine and complete the proper course of correction when errors are made, and communicate findings to agents, clients, and/or internal customers.
Members of this department work closely with internal customers in the Call Center, Document Management Systems, New Business, Underwriting, Contract Change, Contract & Licensing, Title, Outbound Payment Center (Disbursements & Taxes), and various other areas of the company.
Successful Representatives demonstrate a strong work ethic and ability to work independently in a fast-paced environment with a high degree of accuracy.
This role is not open to applicants residing or otherwise based in Colorado and cannot be performed in Colorado
National Life Group® is a trade name of National Life Insurance Company, Montpelier, VT – founded in 1848, Life Insurance Company of the Southwest, Addison, TX – chartered in 1955, and their affiliates. Each company of National Life Group is solely responsible for its own financial condition and contractual obligations. Life Insurance Company of the Southwest is not an authorized insurer in New York and does not conduct insurance business in New York. Equity Services, Inc., Member FINRA/SIPC, is a Broker/Dealer and Registered Investment Adviser affiliate of National Life Insurance Company. All other entities are independent of the companies of National Life Group.
Fortune 1000 status is based on the consolidated financial results of all National Life Group companies.
National Life Group
1 National Life Dr
Montpelier, VT 05604
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