Position Description

Membership Director
Location South Bay Family YMCA
Pay Range $62,400.00 - $68,502/Annual
Job Type Full Time Exempt
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Job Status:
Accepting Applications

Does growing your expertise in Membership while supporting youth development, healthy living and social responsibility interest you?



At the Y, it’s more than a job – it’s bettering our community.


Ready to join us?



Y our non-profit organization?

  • Complimentary Y Membership for the entire family
  • Opportunities for Professional Growth
  • Community Involvement & Development
  • Benefits Package
    • Medical, Dental, Vision and Life Insurance
    • PTO (Sick time, vacation days, personal days and holidays)
    • Retirement Contributions
    • Discounts on Family Programs


What does this role entail?

  • Oversee member service and program service ensuring high quality member experience
  • Pro-actively generate, maintain and evaluate budgets. Develop year-end forecasting for membership budget
  • Effectively recruit, select, and develop assigned team
  • Provide necessary staff training and development in support of member service department.
  • Ensure staff are meeting goals
  • Execute quality member sales, and quality program registration
  • Develop and implement communication plan for the department
  • Ensure proper handling of membership billing and fees
  • Staff liaison in Annual Support Campaign
  • Ability to work effectively with others in alignment with the YMCA 4 core values


What do I need to bring do the table?

  • Bachelor’s Degree and/or equivalent work experience
  • Three years’ experience in membership or customer service field
  • YMCA Multi-Team or Branch Leader Certification preferred
  • English/Spanish preferred
  • Demonstrated ability to monitor and develop budgets
  • Experience effectively leading teams and implementing initiatives
  • Knowledge of and previous experience serving diverse populations
  • Excellent interpersonal and communication skills
  • Passionate commitment to the YMCA mission and communities we serve
  • High skill level in planning and implementation of administrative procedures and the ability to enforce safety regulations
  • Ability to travel throughout San Diego County
  • Must have visual, physical, and auditory ability to act swiftly in emergency situations
  • CPR/AED and First Aid, must include both Adult & Infant/Child, certified upon hire and must be from one of the following:
    • American Red Cross
    • American Heart Association
    • American Safety & Health Institute
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The YMCA of San Diego County is an Equal Opportunity/Affirmative Action/Disability/Protected Veteran Employer