TeraRecon | Medical Image Viewing Solutions

Director of Sales Operations & Strategy

Location: USA-Offices
Company Order Number: 622
# of openings: 1


About the Company

TeraRecon is a leader in advanced visualization and artificial intelligence solutions. Our flagship product, Intuition, is the market share leader for radiology and cardiology advanced visualization. Our AI division was awarded the best new radiology vendor for 2018 and nominated for best new software in 2019 by readers of industry news leader, AuntMinnie. Further, we were recently named the 2020 KLAS Category Leader for Advanced Visualization. We are committed to redefining advanced visualization by leveraging machine learning and improving radiology workflows through personalized automation that increases efficiency. TeraRecon is a privately held global company with its world headquarters in Durham, NC, and major offices in Tokyo, Japan; Frankfurt, Germany; Fremont, CA and Acton, MA. While our employees are located across the world, we work as one company, functionally aligned, and goal-driven. TeraRecon’s transparency and collaborative work environment foster an energetic and inviting culture.

Summary of the Role:

TeraRecon is seeking an experienced Director of Sales Operations & Strategy.  The ideal candidate will have a vision for creating a world-class Sales Operations function to support our fast-growing worldwide enterprise software company. This individual will support TeraRecon’s investments in Salesforce CRM effectiveness and will manage functions essential to Salesforce productivity, including (but not limited to) sales cycle definition, optimization and tracking, sales planning, reporting, sales training, sales program implementation, pricing approvals, as well as sales compensation design and administration. Reporting to the Chief Revenue Officer, the Director of Sales Ops & Strategy will manage a team to foster close working relationships with internal and external stakeholders to ensure the sales organization’s efficient operation, scaling and success.  While TeraRecon is in a ‘work from home’ mode due to the current health crisis, the role will have an office in one of our U.S. based offices.


  • Refine, implement, and drive the end-to-end process of tracking sales and operational metrics this includes but not limited to:  macro level pipeline growth and ageing to sales cycle, product level pipeline assessments, win/loss rates, monthly/quarterly/annuyal quota attainment, and deliver regular insights to the business based on analysis and key findings to improve sales effectiveness.
  • Support the sales team use of Salesforce with process adoption, measurement, tracking and analytics relevant to their functional areas, including the creation of user report templates that support best practice insights at the territory level
  • Own and optimize the Company’s RFP/RFI process and output coordination
  • Own and optimize the Company’s support/subscription renewal process
  • Advise & work closely with Executive Leadership (C-Suite and Sales Leadership) on key performance metrics such as: sales forecasting, planning, and budgeting ensuring process adoption, as well as sales effectiveness inspection identifying areas of improvement
  • Support the equitable assignment of sales force quotas and ensure quotas are optimally allocated to all sales channels and resources
  • Drive operational efficiencies by automating and improving processes, tools, and dashboards that scale
  • Develope and maintain daily, weekly, monthly and quarterly reports and OKRs, to support executive readout sessions
  • Work collaboratively across key internal functions Sales, Finance, HR and Legal to architect and deliver sales compensation plans
  • Develop and deliver ongoing sales training programs and content for sales force
  • Create an onboarding strategy for new sales reps that encompasses both live classroom training, as well as online e-learning
  • Liaise between Sales and Marketing/Engineering/R&D/Operations/Product Development to provide necessary guidance in the development of marketing programs/materials, sales strategy and upcoming product/platform launches



  • Bachelor’s Degree; masters in business administration (MBA) or equivalent preferred.
  • 6+ years’ experience in Sales Operations role within a high growth SaaS organization; Global Experience preferred & 10+ years’ total professional experience
  • Experience working with international business will be highly regarded
  • Detailed knowledge of sales processes, forecasting and pipeline management, renewals, reporting and analysis, SFDC, territory management, incentive compensation and developing and implementing pricing strategies required
  • Strong, proven track record of supporting executive level sales staff with, but not limited to: Executive-level presentations, deal approvals, ad-hoc reporting and analysis.
  • Strong working knowledge of Salesforce.com, Microsoft Office Suite, CPQ software and Marketing tools such as HubSpot or Marketo a plus
  • Proven manager of people, process, and technology for efficient and optimized outcomes
  • ‘Data driven’ mindset able to build insights based on scattered/varied input.
  • Ability to work effectively across departments
  • A strong sense of urgency and ability to work in a fast-paced environment


TeraRecon is an equal opportunity employer and a Federal subcontractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or veteran status.  For more information, please refer to the “EEO is the Law” poster. 


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