Airport Operations Dispatcher
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YVR is made up of a team of diverse people who are working collaboratively to Connect BC proudly to the World. Safety is at the core of everything we do; we’re innovative, fun, and we invest in our people. We’re a BC Top Employer for 14 years standing, with high engagement scores, an abundance of learning and development opportunities, and a holistic approach to wellness! And we’re looking for someone to join our team.
As one of Canada’s Best Diversity Employers, Vancouver Airport Authority strives for a workplace that reflects the diversity of the communities we serve. We support the Employment Equity Act and take measures to ensure fair employment practices and treatment of employees across our organization. We welcome applications from all qualified candidates, including women, Aboriginal peoples, persons with disabilities and members of visible minorities. We encourage applicants to self-identify with a designated group(s) to support our team in filling gaps in areas where we can be more diverse. We are also happy to provide reasonable accommodations throughout the selection process and while working at YVR. If you require support applying online because you are a person with a disability, please contact us at 604-303-3152 or email@example.com. Check out the reasons that make us a Top Employer at: https://canadastop100.com/bc/.
We have a permanent, full-time opportunity for an Airport Operations Dispatcher in the Airport Operations Department. Reporting to the Manager, Operations Centre, The Airport Operations Dispatcher (AOD) is the first point of contact for Airport Operations, customer service, and maintenance calls. The AOD receives and processes all inbound calls/requests for services and coordinates all operational responses. Handling all ’day of ops’ matters from a variety of channels by receiving and analyzing information, problems, and events; then dispatching appropriate resources and response personnel to attend and/or relay appropriate information to the affected parties. This also includes gathering and researching information and maintaining a digital log of all questions, interactions and incidents. Working rotating shifts including weekdays, nights, weekends and holidays, the incumbent must be able to sit/stand primarily at a desk for extended periods of time and be able to perform the core duties and responsibilities of the role.
The results of this posting will apply to any Airport Operations Dispatcher positions that may be vacated as a result of filling the full-time position noted in this posting, 21-91. If no additional vacancies immediately arise as anticipated from this posting within the Airport Operations Dispatcher classification, future vacancies will be posted accordingly.
Key responsibilities include:
Key qualifications include:
This position is open to both Vancouver Airport Authority employees and external candidates. Previous job performance will be taken into consideration for all internal candidates that apply for this position.
Health and safety are at the core of how we operate at YVR. We are committed to ensuring a safe workplace for our workforce and protecting the health and safety of our employees, passengers, partners and community by taking reasonable, preventative measures to reduce the risks associated with COVID-19. All employees are required to be fully vaccinated against COVID-19 unless a valid exemption is granted for those unable to be vaccinated.
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