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Airport Operations Dispatcher

Vancouver, BC

YVR is a place of connection, bringing together people, places and cargo while ensuring a safe and efficient experience for everyone. The Integrated Operations Centre (IOC) is the heart of operations on Sea Island. From the IOC, Airport Operations Dispatchers effectively uphold processes and procedures through a comprehensive understanding of emergency response, safety, security, maintenance, and customer service.

Position overview

We have part time, permanent opportunities for 3 Airport Operations Dispatchers (AOD’s) in the Airport Operations Department, reporting to the Manager, Operations Centre. To be a successful AOD, you must be comfortable working in a high-pressure environment while handling significant amounts of information being received from a variety of sources at the same time. Exceptional verbal and written communication are essential to successfully dispatching during emergency events as well as day-to-day operations at YVR.

Key responsibilities include:

• Monitor and utilize alarm systems, radios, phones, emails, and social media to dispatch and coordinate operational staff, maintenance, and emergency responders to maintain uninterrupted safety and security on Sea Island. 
• Prioritize, delegate, and communicate to colleagues, internal and external department contractors, government agencies and stakeholders. 
• Efficiently and accurately track detailed written information in relation to all operations on Sea Island
• Maintain an up-to-date comprehensive knowledge of Standard Operating Procedures (SOPs) and Incident Command in relation to processes airside, terminal-side, and groundside.
• Consistently multi-task and simultaneously manage multiple situations/emergencies whilst documenting in Maximo 
• Respond to customer/general public inquires via e-mail, phone calls, TTY and social media

Key qualifications include:

• Minimum 2 years’ experience working as a dispatcher/call-taker, or relevant aviation work experience, supplemented by a minimum of a high school diploma plus one or two years of post-secondary education; or an equivalent combination of training and experience
• Proficient in the English language both written and verbal is necessary; proficiency in another language is an asset
• Confidence working in a variety of computer programs is essential (Maximo, MS Word, Excel, Outlook, Everbridge, Barco Sidebar, Adobe, etc.) and must have fast typing skills, strong grammar and accurate spelling
• Comfortable working in high pressure situations 
• Capable of making quick decisions with limited information and prioritize subsequent tasks quickly without direction
• Must be confident, resilient, a strong multi-tasker, level-headed, team player and collaborator

Although not required, French language skills are an asset as we are committed to providing bilingual services to our visitors and passengers. This helps us meet federal language obligations while ensuring welcoming experience. Candidates who do not speak French are still strongly encouraged to apply.  

Shift schedule with a mix of day, mid and night shifts will be required as this role supports the operation on a 24-hour basis, with a requirement to support winter operations for 24/7 operations. As an employee on a shifted work schedule, you may be eligible for shift and weekend premiums.

This position is open to both Vancouver Airport Authority employees and external applicants. Previous job performance will be taken into consideration for all internal candidates that apply for this position.

Salary Range : $71,560 to $93,525 per annum, based on a 37.5-hour work week. This is individually tailored to reflect your unique experience, qualifications and internal equity.

At YVR, your work experience goes beyond the paycheck. We support your personal and professional development, well-being, and a thriving work culture with generous vacation days, extensive health benefits, retirement savings matching, wellness programs, community engagement, commuting support, and continuous learning opportunities. Learn more at https://careers.yvr.ca/benefits.

Who We Are  

YVR is more than just an airport. We connect our beautiful province and all it has to offer to the world. We are all leaders and trailblazers for change and innovation, so no matter the department or team you’re a part of, the work you do matters.  

At YVR, we are flexible in everything we do. We will work together to find ways to deliver customer excellence that helps us all thrive. 

Whatever your background and wherever you’re from, you belong at YVR. If you have any questions about accessibility or require any assistance applying, please reach out at careers@yvr.ca.