Guest Services Assistant – Contact Centre & Online Support (Winter 2026)

Resort: Perisher
Employment Types: Winter Seasonal

Season Commencement: April – June 2026
Applications Open: February 2026
Applications Close: April 2026 (or earlier if filled)

Work in our Behind-the-Scenes Guest Experience Team

• Onsite, back-of-house roles
• Employment starting from April and ending September/October
• Please apply only if you’re genuinely interested in behind-the-scenes Contact Centre and Online Support.

Be part of a team that powers exceptional guest experiences behind the scenes. As a Guest Services Assistant in our Contact Centre & Online Support team, you’ll support guests through online and contact centre channels, helping them plan, book, and prepare for their visit with confidence. Working in a back-of-house environment, you’ll engage with guests via phone, email, and Live Chat, providing clear advice, accurate information, and booking support across our products and services.  

You’ll play an important role in helping guests make informed booking decisions that best suit their needs – from Epic Australia Pass products to resort-specific offerings – while delivering a high standard of service at every interaction. Working closely with our in-resort Guest Services and internal teams, you’ll help ensure guests arrive prepared and enjoy a seamless, memorable experience. Whether returning for another season or joining for the first time, you’ll thrive in a collaborative, fast-paced environment that values service, accuracy, and teamwork. 

What You'll Do

• Assist guests across email, phone, and Live Chat channels. 
• Provide accurate, timely, and high-quality information, helping guests with Epic Australia Pass products, resort-specific offerings, and general enquiries.
• Collaborate with in-resort Guest Services and internal teams to resolve on-site issues, escalate urgent matters, and ensure guests arrive prepared and leave with a memorable experience.

What You'll Bring

• Experience in customer service or a genuine interest in behind-the-scenes guest support
• Digital confidence using computer systems, online platforms, and multiple communication channels
• Excellent verbal and written communication skills
• A proactive, adaptable team player who thrives in a fast-paced environment
• Strong problem-solving skills with a focus on delivering accurate, timely, and high-quality guest support

What's In It for You

• Make a real impact behind the scenes, delivering exceptional guest experience and operational excellence
• Enhance your professional skills and create pathways for seasonal or career opportunities in Australia and international alpine resorts
• A Vail Resorts Australia Staff Lift Pass
• Up to 40% discount on food, retail and rentals across the resort
• A supportive, inclusive team culture built around respect, growth, and mountain life
• A workplace where learning, contribution, and fun go hand in hand
• Access to wellness programs, staff events, and employee recognitions initiatives

What We're About

Vail Resorts Australia operates some of Australia’s most iconic alpine destinations. Our teams bring the mountains to life through professionalism, energy, and genuine care for every guest. Guided by our values — Be Inclusive | Do Good | Be Safe | Have Fun | Serve Others | Drive Value | Do Right — we create workplaces where people feel supported, respected, and part of something bigger. 

Next Steps

Excited to join our team? Apply now through our Career Center! 

If you have any issues, please reach out to the Talent Acquisition team via the HR Help Centre — we’re here to help! 

We also love that you’re keen to join our team — just make sure this role is the one you’re truly interested in before applying. 

Our staff accommodation spots are limited and reserved for full-season team members, so be sure to tell us your availability and if you’ll need a place to stay.

To help us review your application smoothly, please attach any relevant certification:

Help create unforgettable winter adventures - Apply now and start your journey with us!