Director, Hospitality Experience – Australia

Resorts: Perisher | Hotham | Falls Creek
Employment Type: Permanent - Full Time
Application Period: January - February 2026

Shape the Future of Hospitality Across Australia’s Iconic Alpine Resorts

As Director, Hospitality Experience, you’ll lead Food & Beverage, Accommodation, Retail, Rental and In-Resort Guest Service operations across Vail Resorts Australia– overseeing a large, multi-site, guest-facing portfolio that sits at the heart of our resort experience. Reporting to our VP & GM - Perisher, you’ll be one of the most senior leaders in the Australian business, with genuine autonomy to set direction and drive impact across our Perisher, Hotham & Falls Creek resorts. 

Your mandate is clear and compelling: elevate guest experiences, deliver strong commercial performance, and lead high-performing teams through complex, high-volume seasonal operations — all while embedding a culture grounded in safety, accountability and continuous improvement.

What You'll Lead

• A peak workforce of up to 400 team members across three resorts, supported by strong functional leaders
• End-to-end hospitality operations, with a major focus on transforming Food & Beverage experiences
• Revenue growth, cost discipline and guest satisfaction, including NPS uplift
• Operational readiness for Winter 2026, including flagship venues such as Mid Station, Blue Cow Bistro and Viva Alpina
• Build leadership capability, succession and engagement across hospitality functions

What You'll Bring

• 8+ years’ experience leading large-scale, guest-facing hospitality or tourism operations
• Background in resorts, cruise hospitality or complex multi-venue environments
• Strong commercial acumen, with hands-on experience managing P&Ls and seasonal budgets
• A strategic, people-first leadership style suited to complexity, scale and change

Why Join VRA

• Unique senior leadership opportunity with high influence and visibility
• A chance to redefine hospitality guest experiences across three iconic Australian alpine destinations
• A values-driven culture with an uncompromising focus on safety and people
• Exceptional lifestyle benefits, including mountain access and staff privileges
• Relocation and global career opportunities within the Vail Resorts network
• A connected, family-friendly alpine community driven by purpose & passion

Next Steps

Excited to join our team? Apply now through our Career Center! 

For more details, view the Job Description - Director, Hospitality Experience – Australia

If you have any questions or experiencing any issues, please reach out to the Talent Acquisition team via human.resources@vailresorts.com.au — we’re here to help! 

If you’re a senior hospitality leader motivated by scale, seasonality and the challenge of creating unforgettable guest experiences, we’d love to hear from you!