Director, Hospitality Experience – Australia

Resorts: Perisher | Hotham | Falls Creek
Employment Type: Permanent - Full Time
Application Period: January - February 2026

Shape the Future of Hospitality Across Australia’s Iconic Alpine Resorts

As Director, Hospitality Experience, you’ll lead Food & Beverage, Accommodation, Retail, Rental and In-Resort Guest Service operations across Vail Resorts Australia– overseeing a large, multi-site, guest-facing portfolio that sits at the heart of our resort experience. Reporting to our VP & GM - Perisher, you’ll be one of the most senior leaders in the Australian business, with genuine autonomy to set direction and drive impact across our Perisher, Hotham & Falls Creek resorts. 

Your mandate is clear and compelling: elevate guest experiences, deliver strong commercial performance, and lead high-performing teams through complex, high-volume seasonal operations — all while embedding a culture grounded in safety, accountability and continuous improvement.

What You'll Lead

• A peak workforce of up to 400 team members across three resorts, supported by strong functional leaders
• End-to-end hospitality operations, with a major focus on transforming Food & Beverage experiences
• Revenue growth, cost discipline and guest satisfaction, including NPS uplift
• Operational readiness for Winter 2026, including flagship venues such as Mid Station, Blue Cow Bistro and Viva Alpina
• Build leadership capability, succession and engagement across hospitality functions

What You'll Bring

• 8+ years’ experience leading large-scale, guest-facing hospitality or tourism operations
• Background in resorts, cruise hospitality or complex multi-venue environments
• Strong commercial acumen, with hands-on experience managing P&Ls and seasonal budgets
• A strategic, people-first leadership style suited to complexity, scale and change

Why Join VRA

• Unique senior leadership opportunity with high influence and visibility
• A chance to redefine hospitality guest experiences across three iconic Australian alpine destinations
• A values-driven culture with an uncompromising focus on safety and people
• Exceptional lifestyle benefits, including mountain access and staff privileges
• Relocation and global career opportunities within the Vail Resorts network
• A connected, family-friendly alpine community driven by purpose & passion

Next Steps

Excited to join our team? Apply now through our Career Center! 

If you have any questions or experiencing any issues, please reach out to the Talent Acquisition team via human.resources@vailresorts.com.au — we’re here to help! 

If you’re a senior hospitality leader motivated by scale, seasonality and the challenge of creating unforgettable guest experiences, we’d love to hear from you!