Guest Services Supervisor - In Resort

Location: Perisher
Employment Type: Winter Seasonal

Season Commences: June 2026
Applications Open: April 2026
Applications Close: June 2026 (or earlier if filled)

Lead the Guest Experience. Elevate the Resort Journey.

As a Guest Services Supervisor - In Resort, you’ll play a crucial role in ensuring a positive and memorable experience for all guests. In this role, you will lead the Guest Service Assistants and Leading Hands to sell and administer company products and services in a prompt and courteous manner.

In this hands-on leadership role, you’ll supervise and mentor your team, support staff development and training, and ensure smooth daily operations of the Guest Services department. You’ll also assist guests with product and service enquiries, helping to create memorable moments and maintain the high standards and integrity of the resort. Predominantly based indoors, this role may require you to work from time to time in an outdoor environment to help our guests. 

What You’ll Do

• Assist in the management of the day-to-day functions of the Guest Services department
• Actively participate in the training and development of all Guest Services Assistants through recruitment and induction
• Proactively supervise and mentor staff, delegate responsibilities, coordinate training activities, and appraise team performance
• Work closely with the Customer Service and Support team to assist guests with their Perisher and Epic Australia Pass product and service enquiries

What You’ll Bring

• Qualifications in Tourism, Customer Service, or Frontline Management (highly regarded)
• Previous strong experience in a high-volume retail sales role
• A high standard of numerical accuracy and computer literacy skills
• Excellent business communication skills, both verbal and written

What's In It For You

• A Vail Resorts Australia Staff Lift Pass
• Up to 40% discount on food, retail, and rentals across the resort
• A supportive, inclusive team culture built around respect, growth, and mountain life
• A workplace where learning, contribution, and fun go hand in hand
• Access to wellness programs, staff events, and employee recognition initiatives

What We're About

Vail Resorts Australia operates some of Australia’s most iconic alpine destinations. Our teams bring the mountains to life through professionalism, energy, and genuine care for every guest. Guided by our values — Be Inclusive | Do Good | Be Safe | Have Fun | Serve Others | Drive Value | Do Right — we create workplaces where people feel supported, respected, and part of something bigger.

Next Steps

Excited to join our team? Apply now through our Career Center!

If you have any issues, please reach out to the Talent Acquisition team via the HR Help Centre — we’re here to help!

We also love that you’re keen to join our team — just make sure this role is the one you’re truly interested in before applying.

Our staff accommodation spots are limited and reserved for full-season team members, so be sure to tell us your availability and if you’ll need a place to stay.

To help us review your application smoothly, please attach the following (where applicable):

• Any relevant Certifications

Come lead the team and make every guest feel at home!