Group Bookings Coordinator

Resorts: Perisher
Employment Type: Winter Seasonal

Start Date: April - May 2026
 

Coordinate the Experience. Set Every Group Up for Success.

As a Group Bookings Coordinator, you’ll play a key role in preparing and coordinating group bookings for Perisher, including school groups and other organised programs. Acting as the main point of contact throughout the pre-arrival journey, you’ll ensure groups are well-informed, supported, and fully prepared before they arrive at the resort.

In this detail-focused and highly collaborative role, you’ll work closely with group leaders and internal departments to confirm booking requirements, coordinate logistics, communicate key information, and ensure every group booking is accurately prepared in advance. Your work will help create a smooth, organised and positive experience for guests before they even step foot on the mountain.

What You’ll Do

• Act as the primary point of contact for group customers, providing clear and consistent communication throughout the pre-arrival journey
• Coordinate and prepare group bookings, ensuring all products, requirements, and booking details are accurately set up in advance
• Liaise with group leaders and internal teams to confirm schedules, requirements, and key information ahead of arrival
• Maintain accurate booking records and ensure updates or changes are communicated promptly to relevant stakeholders
• Identify and escalate any risks, issues, or gaps that may impact the guest experience prior to arrival
• Support group sales enquiries and contribute to continuous improvement across group booking and coordination processes

What You’ll Bring

• Relevant qualifications in customer service, tourism, administration, or a related field, or equivalent practical experience
• Experience in a contact centre, bookings, reservations, or customer service environment
• Experience handling enquiries across phone, email, or digital communication channels
• Confidence processing bookings, amendments, and cancellations accurately within booking or reservation systems
• Strong organisational skills, attention to detail, and the ability to manage competing priorities
• Clear and professional communication skills with the ability to work effectively across teams and with a wide range of guests
• A calm, adaptable, and solutions-focused approach

What's In It For You

• A unique opportunity to play a key role in shaping the guest journey before arrival
• A supportive team environment focused on collaboration, communication, and service excellence
• The chance to build experience in a fast-paced alpine tourism and guest services environment
• Ongoing learning and development opportunities within a dynamic operational team

What We're About

Vail Resorts Australia operates some of Australia’s most iconic alpine destinations. Our teams bring the mountains to life through professionalism, energy, and genuine care for every guest. Guided by our values — Be Inclusive | Do Good | Be Safe | Have Fun | Serve Others | Drive Value | Do Right — we create workplaces where people feel supported, respected, and part of something bigger.

Next Steps

Excited to join our team? Apply now through our Career Center!

If you have any issues, please reach out to the Talent Acquisition team via the HR Help Centre — we’re here to help!

Just a quick tip when it comes to answering the application questions - you don’t need experience in every area the questions cover - we’re looking for people with strong foundations, good judgement, and a willingness to learn.

We also love that you’re keen to join our team — just make sure this role is the one you’re truly interested in before applying.

To help us review your application smoothly, please attach the following (where applicable):

• Any relevant Certifications

Help create smooth arrivals and memorable group experiences from the very beginning.