Guest Services Assistant - In Resort (Winter 2026)

Location: Falls Creek | Hotham | Perisher
Employment Type: Winter Seasonal

Season Commences: June 2026
Applications Open: February 2026
Applications Close: June 2026 (or earlier if filled)

Bring your energy. Bring your smile. Bring the experience to life.

As a Guest Services Assistant - In Resort, you’ll be at the heart of creating memorable experiences for our guests, helping them make the most of their time in resort. Working primarily indoors, you’ll provide friendly, face-to-face support, answer enquiries, and deliver accurate, timely information to ensure every guest feels welcomed and well cared for.

In this role, you’ll be a visible point of contact for many of our guests, assisting with a wide range of requests and helping resolve any questions or concerns with professionalism and a positive attitude. You’ll have the opportunity to make each interaction meaningful, contributing to a fun and welcoming atmosphere while maintaining the high standards and integrity of our products and services.

Predominantly based indoors, this role may require you to work from time to time in an outdoor environment to help our guests. 

It’s a unique role where your energy, attention to detail, and commitment to outstanding customer service can make a real difference in the guest experience.

What You’ll Do

• Proactively assist guests and consistently deliver a high standard of customer service
• Provide accurate information and guidance to help guests enjoy their time at the resort
• Respond to guest concerns or complaints with support from your Supervisor or Department Manager
• Greet every guest with a friendly, approachable attitude

What You’ll Bring

• Previous experience in a customer service–focused role
• Confidence using computer systems and following established processes
• Strong multitasking and organisational skills
• Clear, professional communication skills and a positive, team-focused approach

What's In It for You

• A Vail Resorts Australia Staff Lift Pass
• Up to 40% discount on food, retail and rentals across the resort
• A supportive, inclusive team culture built around respect, growth, and mountain life
• A workplace where learning, contribution, and fun go hand in hand
• Access to wellness programs, staff events, and employee recognitions initiatives

What We're About

Vail Resorts Australia operates some of Australia’s most iconic alpine destinations. Our teams bring the mountains to life through professionalism, energy, and genuine care for every guest. Guided by our values — Be Inclusive | Do Good | Be Safe | Have Fun | Serve Others | Drive Value | Do Right — we create workplaces where people feel supported, respected, and part of something bigger.

Next Steps

Excited to join our team? Apply now through our Career Center! 

If you have any issues, please reach out to the Talent Acquisition team via the HR Help Centre  — we’re here to help! 

We also love that you’re keen to join our team — just make sure this role is the one you’re truly interested in before applying. 

Our staff accommodation spots are limited and reserved for full-season team members, so be sure to tell us your availability and if you’ll need a place to stay.

To help us review your application smoothly, please attach the following (where applicable):

• Any relevant Certifications

Come be the friendly face that makes every guest feel at home!