Assistant Manager Retail (Winter 2026)

Resort: Perisher | Falls Creek | Hotham
Employment Type: Full Time Roles | Winter Seasonal

Start Date: April 2026
Applications Open: Early - March 2026
Applications Close: End - March 2026

Lead with Purpose. Serve with Passion. Thrive in the Alpine.

Join our mountain retail team and help shape an unforgettable guest experience at either Perisher, Falls Creek or Hotham. As an Assistant Retail Manager, you’ll play a key role in the heartbeat of our resort operations—supporting a dynamic team, delivering exceptional service, and keeping our stores running smoothly in a fast‑paced alpine environment.

This role is hands‑on, people‑focused, and perfect for someone who thrives in a high‑volume, seasonal setting. You’ll be a leader on the retail floor, guiding staff, supporting daily operations, and ensuring every guest interaction reflects our commitment to service, safety, and the Vail Resorts values. Whether you're driving operational excellence, coaching your team, or assisting guests from around the world, your impact will be felt every day

What You'll Be Doing

• Support day‑to‑day retail operations, ensuring clean, organised, guest‑ready stores.
• Assist with stock processing, inventory accuracy, pricing, and merchandising.
• Provide strong floor leadership—guiding staff, running briefings, and offering on‑the‑job coaching.
• Deliver high‑quality customer service and resolve escalated guest issues professionally.
• Help with rosters, staff performance monitoring, and team communication.
• Lead operations when the Retail & Rental Manager is absent.
• Promote safe work practices and support all health, safety, and environmental procedures.

What You'll Bring

• 2–3 years of retail, customer service, or equipment‑hire leadership experience.
• Confident leadership skills with the ability to coach and support a diverse team.
• Strong customer service approach and solid communication skills.
• Ability to multitask, stay organised, and perform in a fast‑paced, high‑volume environment.
• Experience with POS and inventory systems (RTP or similar).
• Desirable: Certificate/Diploma in Business, Retail, Tourism, or similar, plus snowsports or tourism experience.

What's In It for You

• A Vail Resorts Australia Staff Lift Pass
• Up to 40% discount on food, retail and rentals across the resort
• A supportive, inclusive team culture built around respect, growth, and mountain life
• A workplace where learning, contribution, and fun go hand in hand
• Access to wellness programs, staff events, and employee recognitions initiatives

What We're About

Vail Resorts Australia operates some of Australia’s most iconic alpine destinations. Our teams bring the mountains to life through professionalism, energy, and genuine care for every guest. Guided by our values — Be Inclusive | Do Good | Be Safe | Have Fun | Serve Others | Drive Value | Do Right — we create workplaces where people feel supported, respected, and part of something bigger. 

Next Steps

Excited to join our team? Apply now through our Career Center! 

If you have any issues, please reach out to the Talent Acquisition team via the HR Help Centre — we’re here to help! 

We also love that you’re keen to join our team — just make sure this role is the one you’re truly interested in before applying. 

Our staff accommodation spots are limited and reserved for full-season team members, so be sure to tell us your availability and if you’ll need a place to stay.

To help us review your application smoothly, please attach the following (where applicable):

• Certificate/Diploma in Business, Retail, Tourism, or similar, plus snowsports or tourism experience.
• Any other relevant Certifications

Join us on the mountain and help create unforgettable experiences—while leading with purpose, supporting your team, and having fun along the way.