Assistant Manager Rentals (Winter 2026)

Resort: Falls Creek
Employment Type: Full Time Roles | Winter Seasonal

Start Date: May 2026
Applications Open: Early - March 2026
Applications Close: Mid - March 2026

Lead on the Mountain. Support Your Team. Elevate the Guest Experience.

Step into a key leadership role at Falls Creek and help shape an exceptional on‑mountain experience for every guest who walks through our rental doors. As the Assistant Manager – Rental, you’ll be at the centre of our resort’s high‑energy rental operations—supporting a large team, ensuring smooth equipment flow, and delivering a guest experience that sets the tone for their entire day on the mountain.

This hands‑on role is perfect for someone who thrives in a fast‑paced, high‑volume, seasonal environment. You’ll oversee rental processes, guide and mentor staff, ensure equipment readiness, and help keep operations running seamlessly from fitting to returns. Your leadership will make an immediate impact daily—driving service excellence, safety, and team performance throughout the winter season.

What You'll Be Doing

• Support daily rental operations across fitting, issuing, and returns to ensure smooth guest flow
• Supervise staff, deliver on‑the‑job coaching, and assist with performance management.
• Monitor equipment levels, maintenance needs, and safety standards, ensuring gear is ready for use.
• Assist guests with equipment selection, sizing guidance, and respond to escalated enquiries.
• Allocate staff across stations and assist with roster adjustments during peak periods.
• Lead daily/weekly team briefings and communicate operational priorities.
• Support inventory accuracy through equipment checks, cycle counts, and stocktakes.
• Maintain clean, organised, guest‑ready rental areas at all times.
• Act as the operational lead when the Retail & Rental Manager is absent.

What You'll Bring

• 2–3 years’ experience in customer service, equipment hire, or retail in a supervisory or team‑leader role.
• Experience using POS and inventory systems (RTP or similar).
• Strong leadership, communication, and team‑support skills.
• Ability to thrive in a fast‑paced, high‑volume seasonal environment.
• Strong customer service capability with confidence handling issues professionally.
• Solid organisational skills, attention to detail, and ability to multitask.
• Desirable qualifications: Certificate/Diploma in Business, Retail Operations, Tourism, or similar.

What's In It for You

• A Vail Resorts Australia Staff Lift Pass
• Up to 40% discount on food, retail and rentals across the resort
• A supportive, inclusive team culture built around respect, growth, and mountain life
• A workplace where learning, contribution, and fun go hand in hand
• Access to wellness programs, staff events, and employee recognitions initiatives

What We're About

Vail Resorts Australia operates some of Australia’s most iconic alpine destinations. Our teams bring the mountains to life through professionalism, energy, and genuine care for every guest. Guided by our values — Be Inclusive | Do Good | Be Safe | Have Fun | Serve Others | Drive Value | Do Right — we create workplaces where people feel supported, respected, and part of something bigger. 

Next Steps

Excited to join our team? Apply now through our Career Center! 

If you have any issues, please reach out to the Talent Acquisition team via the HR Help Centre — we’re here to help! 

We also love that you’re keen to join our team — just make sure this role is the one you’re truly interested in before applying. 

Our staff accommodation spots are limited and reserved for full-season team members, so be sure to tell us your availability and if you’ll need a place to stay.

To help us review your application smoothly, please attach the following (where applicable):

• Certificate/Diploma in Business, Retail, Tourism, or similar, plus snowsports or tourism experience.
• Any other relevant Certifications

Join us on the mountain and help deliver unforgettable moments—while supporting your team, elevating the guest journey, and embracing the spirit of the winter season.