Position Description

Bike Tech Expert - Nordics
Location Woudenberg, Netherlands
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Join Our Team!

Big companies don’t make great bikes. Great people do.

Here at Dorel Sports, we help people make the most of their bike ride by creating some of the most original, easy to enjoy, and best performing bicycle products.

We make bikes for everybody – as cycling develops and grows worldwide, we’re looking for more great people to join us. If you’re looking to enjoy working in a culture of innovation with a team of like-minded people, then we may have something for you here.

If you love riding bikes as much as we do, then we’re already on the same page. Let’s see what we can create together.

Bike Tech Expert - Nordics

Position Summary:            

Cannondale stands for premium built bikes with high-end technology. This makes our end-users sure that they will achieve the best results in their ride. As a Bike Tech Expert at Cannondale, you will use your technical bike skills to provide our dealers support with technical questions about our products. Together with your team, you will create an enthusiastic and dealer-focused environment where dealer satisfaction is the ultimate goal. You are the designated expert for our dealers. Additionally, you will provide technical support for colleagues. Furthermore, you will be responsible for warranty handling with our dealers.

Responsibilities:

Being a successful Bike Tech Expert at Cannondale means that you meet three KPIs daily – reachability, prompt response time and customer satisfaction. Additional responsibilities include:

  • Analyzing all service and technical bicycle matters in an efficient and accurate manner and improve them when possible;
  • Point of contact for the customer service, sales and marketing teams for all their technical queries;
  • Training customer service representatives to handle the first level warranty claims;
  • Looking for continuous process improvements;
  • Delivering quality feedback and analysis during Tech meetings and to other departments;
  • Other duties as may be assigned throughout the year;
  • Follow internal controls and company policies as set by CSG and job function;
  • Contribute to the success of CSG by leading or assisting with other projects and tasks as assigned.

Essential Qualifications:

  • Have a bachelor’s degree in a technical field;
  • Have at least 3 years’ experience in a service/tech related environment;
  • Be proficient in at least one of the Nordics languages (Danish,Swedish or Norwegian) and the English language;
  • Have knowledge of software such as SAP and/or Zendesk;
  • Have perfect technical knowledge of bicycles and cycling apparel & accessories;
  • Have experience in both B2B and B2C sales;
  • Strong project management, organizational, decision-making and problem-solving skills;
  • Strong customer centric focus;
  • Strong interpersonal skills and ability to work across cultures and functions;
  • Strong communication, presentation and relationship-building skills.

Beneficial Qualifications:

  • Prior experience working for a global brand and multi-national business.
  • A passion for mountain and road bikes, actions sports, and/or outdoor lifestyle.

Physical Demands:

  • Working conditions are normal for an office environment.
  • Must be able to sit for extended periods of time.
  • Must be able to use a computer keyboard and view a monitor for extended periods of time.
  • Must be able to lift 50 pounds
  • Must be able to take apart and put together bicycle parts.
  • Some travel may be required.

To learn more about Dorel Sport’s privacy policy, please click here: https://www.dorelsports.com/eu-uk-job-applicant-privacy-policy/  An applicant's personal information will be shared in accordance with our privacy policy; by applying for a position, you are accepting the terms of our policy. 


EEO Statement:

We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, religion, national origin, ancestry, alienage or citizenship status, age, sex, sexual orientation, gender, gender identity, gender expression, marital status, disability, military service and veteran status, pregnancy, childbirth, and related medical conditions, or any other characteristic protected by applicable federal, state or local laws. We will endeavor to make a reasonable accommodation for the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to apply for a role with or participate in the hiring process with the Company, please let us know.

 

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