Position Description

Technical Services Specialist
Location Pune, India
Job Code 660
# of openings 2
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Job Title :- Technical Services Specialist


Location:  Pune, India office


LUMEDX is the market leader in fully integrated cardiovascular information and imaging systems (CVIS), and a pioneer in cloud-powered healthcare solutions. Our comprehensive suite of software and services enables high-performance workflows, optimal integration of clinical and HIS data, and improved continuity of care.

LUMEDX currently has an excellent opportunity for a Technical Services Specialist to join our Pune, India team!  Are you driven to be a key member in designing and developing the next generation platform in clinical data intelligence?  Are you self-motivated and eager to go the extra mile?  Are you passionate for cutting-edge technologies?  If your answer is yes, LUMEDX may be for you.  Throughout our organization, we foster strong technical skills and smooth team collaboration in a focused, dynamic and fast-paced environment.  This key position will deliver engineering excellence in further growing the LUMEDX footprint in next generation Healthcare Analytics in the Cloud.

With over 700 heart center clients worldwide, LUMEDX is the market leader in fully integrated cardiovascular information systems and the No. 1 independent integrator of cardiology information solutions.   Honored with Frost & Sullivan 2008 Healthcare Innovation Award in Medical Imaging Workflow Solutions.

  • Education background: - BE, MCA, MCS, B.C.S, B.S.C
  • Experience: -  3- 6years in implementing software solutions OR providing technical support to the customers with excellent communication skills
  • Roles and Responsibilities : -
  • Interacts with Project Managers and external customers to plan and coordinate Lumedx Products implementations.
  • Participate in Lumedx Product installation and updates remotely or on the WebEx with the customer.
  • Keep track of every install and updates at the customer environment in CRM.
  • Engage with Project Manager and Solution Consultant on internal weekly meeting or with customers.
  • Involve in troubleshooting of Lumedx products and environmental issues with the LUMEDX Help Desk when called for assistance.
  • Represents LUMEDX through professional interactions with all internal and external clients.
  • Serves as a client advocate through product and implementation improvement collaboration.
  • Increases and maintains technical knowledge related to Lumedx Products.
  • Maintains a favorable working relationship with all company employees to foster and promote a cooperative and harmonious working climate.
  • Ready to work on weekend or nights at the time of Go Live of projects implementation.
  • Excellent communications skills and a great deal of patience.
  • Training and/or related experience in a technical support environment.
  • Software application installation or implementation knowledge preferred.
  • Basic SQL knowledge preferred.
  • Healthcare knowledge will be added advantage.
  • Citrix and networking knowledge will be added advantage.
  • Microsoft Azure knowledge preferred.
  • Interacting with US customers over calls will be added advantage.
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