Guest Services Outdoor Supervisor

Reach Your Peak at Vail Resorts. As a community of adventurers and discoverers, Vail Resorts delivers an Experience of a Lifetime to our guests and our employees. You’re brave, ambitious and passionate and we want you on our team. Whether you’re looking for seasonal work or the career of a lifetime, join us today to reach your peak.

The perks start with a free lift pass, but as a Vail Resorts Australia employee, that’s just the beginning. Think free group lessons with our qualified snowsports instructors, discounts at our food, rental and retail outlets, employee recognition programs, staff events, training, wellness programs and more!

As an Outdoor Guest Services Supervisor, you will play a crucial role in ensuring a positive and memorable experience for all guests in resort. With the assistance of the Guest Services Senior Supervisor, this position involves overseeing a team of ticket scanners and supervising the day-to-day operations to enhance guest satisfaction and maintain high standards of service.

In a typical day in this role, you might:

• In conjunction with the Guest Services Senior Supervisor, develop and train staff in accordance with company policies and procedures to ensure the highest level of product knowledge.
• Proactively supervise and mentor the Guest Services staff and appraise the performance of staff with the view to improving their skills and productivity.
• Oversee the day-to-day functions of the Ticket Scanners ensuring that operational procedures are followed on a daily basis.
• Assist Ticket Scanners with customer queries and complaints.

To be considered for this role, you should have:

• Previous seasonal experience as an Outdoor Guest Services (Ticket Scanning) attendant.
• Confident levels of skiing or snowboarding (intermediate or advanced).
• Demonstrated understanding of POS systems, with exposure to RTP being an advantage.
• Excellent business communication skills both verbal and written.
• A confident ability to have uncomfortable conversations with guests who have the incorrect ticket or pass.
• Knowledge of Hotham’s systems and procedures (highly desirable).

As part of our team, you will be expected to:

• Demonstrate our core Values - Have Fun, Be Inclusive, Be Safe, Do Good, Serve Others, Drive Value and Do Right
• Provide an experience that creates a desire for our guests to return
• Be punctual, reliable and show up for work with an enthusiastic attitude and embrace all parts of your job
• Develop and maintain excellent relationships with fellow workmates, showing respect to your peers and supervisors

Employment start dates will vary depending on the role and snow conditions, but most roles start in June and finish in late September.

Staff accommodation may be available for successful applicants. You will be asked to indicate in your application whether you require accommodation. If you are offered a position, we will be in touch to confirm and provide further information.

At Vail Resorts Australia one of our core values is Be Inclusive.

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. If you require assistance to apply, interview or otherwise participate in the employee selection process, please contact us at human.resources@vailresorts.com.au

Join our team and experience the outdoors like never before. Your adventure starts now.