Position Description

Global Services Consultant
Search Regions United States
Location US - California
Minimum Experience Required 3-5 Years
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Global Services Consultant


Our Client, a highly regarded global third party organization is searching for the most highly qualified professional to fill a key Global Services Consultant position in the organization. The Global Services Consultant must have good knowledge of international relocation as it pertains to policy interpretation and application, must demonstrate the ability to manage multiple projects simultaneously, build client trust through relationship management, manage to deadlines and budgets and rely on extensive experience and sound judgment to plan and accomplish goals, demonstrate knowledge of and support Company vision and value statements, policies and procedures, privacy, security and confidentiality standards and code of ethical behavior
The Global Services Consultant is responsible for ensuring a positive relocation experience for the assignee by managing the day to day administration of assigned client relocation programs which include but are not limited to, coordination, approval and management of service deliverables, overall communication between and with assignees, client companies, Altair colleagues and service partners, management of benefit & service costs and expenses, and file & data management.
Provide a positive relocation experience for each assignee
Learn and understand assigned clients relocation programs including all policies, processes and practices
Serve as single point of coordination for the assignee for the duration of the assignment
Communicate changes and modifications with client programs to Operations Managers and all colleagues following established procedures; document in appropriate technology systems as required
Communicate the relocation road map, providing a comprehensive explanation of the relocation process, policies and practices to the transferee
Is knowledgeable about the company’s service partners; serve as primary point of coordination between service partners and assignee; includes but not limited to real estate and related industries, transportation and storage companies, lodging and rental car companies and any other non-routine service partner(s) as required by a particular situation
Manage all data pertinent to each assignees relocation file; document all relocation activities and transactions into the appropriate Altair technology system
Understand and manage costs and expenses connected to relocation deliverables, maximizing the full intent of the benefit while minimizing expenses and costs
Direct day to day activities for assigned Associate
Coordinate transferee home move activities with Move Management
Provide backup liaison between Move Management and International Operations transferees to ensure move is accomplished as directed and as scheduled; serve as a second-tier audit point to Move Management in move logistics
Coordinate and ensure that Quality Assurance questionnaires are returned by transferees
Coordinate with the Financial Specialists to ensure correct, timely and accurate billing of service fees for services performed
Prepare monthly international move statistics matrices
Bachelors Degree or
Equivalent combination of experience, skills, training and education  
Minimum 2 years as a relocation consultant with international assignment experience; prefer CRP and GMS certifications
Good knowledge and understanding of international relocation
Strongly prefer second language fluency
Strongly prefer compensation experience i.e. payroll, balance sheets etc.
Service and customer oriented
Working knowledge of various software applications and tools including but not limited to Microsoft Office Products, (Word, Excel, PowerPoint)
Able to confidently communicate/interface at multiple levels across the Company, with assignees, clients and service partners
Adept at interpreting, applying and communicating policies and processes
Excellent negotiating and persuasion skills
Strong project management skills; ability to manage multiple projects simultaneously
Calm under pressure; well developed conflict management and consensus building skills
Deadline and time sensitive
Cost, expense and budget sensitive
Ability to make effective business decisions based on factual information using good, logical decision making skills

If you have the experience and skills outlined above and are interested in this unique work arrangement, please submit your resume to us at www.signature-source.com or send a copy of your resume via email to us (Word format preferred) to signaturesource@gmail.com

Education Required

Experience Required: 3-5 Years

Relocation Required: Yes

Travel Required: About 25%


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