Responsibilities
- Collaborate with the Assistant Director, Model Office Team, and IT Applications Development Team to support key Eligibility Department initiatives from an analysis and testing perspective
- Develop business test cases to test system logic changes and program modifications to ensure logic is operating according to business guidelines and design specifications
- Conduct User Acceptance Testing (UAT) for various Eligibility projects and analyze and document test results
- Develop ad-hoc data reports, using PL/SQL, in support of Eligibility initiatives
- Review, monitor, and analyze eligibility systemic data reports, vendor export files, and pre-edit reports for active working members, dependents, and retirees/spouses to ensure data integrity
- Review and monitor daily Eligibility Control reports and Eligibility Nightly Batch to ensure members are not incorrectly downgraded, suspended/terminated, and to report system discrepancies and anomalies
- Create data comparison analysis, reconciliation, review, and monitor systematic data reports to ensure the quality and integrity of the eligibility/enrollment data and evaluate results and report findings with recommendation for corrective action
- Support staff training and development by conducting eligibility training and testing protocols
- Develop, create and maintain standard operating procedures related to testing, quality assurance and controls and V3 eligibility logic rules across other functional areas
- Respond in a timely manner to the eligibility system and external vendor system/files for member inquiries (internal and external) via email, phone, and/or hard copies
- Perform additional duties and projects as assigned by management
Qualifications
- Bachelor’s degree or equivalent years of work experience required
- Minimum of four (4) years’ experience in data analysis (gathering and analyzing data for problems and issues)
- Demonstrated experience extracting and analyzing large-scale health data sets using PL/SQL
- Advanced level in MS Excel and Word; proficiency in PL/SQL required
- Proven experience in conducting application/systems testing and reviewing and analyzing requirements
- Experience with healthcare enrollment, eligibility, health coverage, Coordination of Benefits (COB), or Consolidated Omnibus Budget Reconciliation Act (COBRA) in a health insurance or benefits environment a plus
- Strong Interpersonal skills with attention to detail and accuracy; ability to interact and communicate well with all levels of staff; must be a strong critical thinker
- Ability to work well in a team environment, meet tight deadlines and handle several projects simultaneously
- Available to work evenings and weekends as needed
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We offer extraordinary benefits including outstanding health, dental, pension and family benefits for most positions which are paid entirely by the Funds without co-payments, deductibles, or out-of-pocket expenses for covered services. We also offer tuition reimbursement, generous holiday, vacation, and sick leave, as well as a 401K plan. |