Member Resource Specialist

Description

Responsibilities

• Provide support to recruitment team by assisting applicants with Job Security Fund and Employment Center (JSF/EC) applications at the 1199SEIU Training and Employment Funds (TEF)
• Provide excellent customer service and answer heavy call volume, address question and route calls to appropriate staff or take messages
• Process incoming resumes and enter candidate information to ensure database is up-to-date
• Assist applicants with completing JSF/EC applications, assist with screening applicants for eligibility requirements and collecting appropriate documentation; verify information, make copies of documents, and administer tests
• Ensure accurate training eligibility information is communicated to candidates
• Schedule intake appointments
• Provide assistance at the reception area; answer calls and provide switchboard services
• Handle verification process and ensure JSF eligibility is confirmed
• Perform additional duties and projects as assigned by management

Qualifications

• High School Diploma or GED required, some college or degree preferred
• Minimum one (1) year administrative and customer service experience in an educational, healthcare, union, or human resources setting required
• Bilingual (Spanish speaking) preferred
• Accurate data entry skills with 6,000 kph and 6% or less error rate required; basic skill level in Microsoft Word required and Excel preferred
• Excellent administrative, clerical and filing skills; detail oriented and organized 
• Great interpersonal and communication skills; able to maintain a pleasant attitude to ensure excellent service to members and visitors
• Able to work well under pressure, multi-task, establish priorities
• Ability to occasionally work evenings and travel in the NYC area as needed

We offer extraordinary benefits including outstanding health, dental, pension and family benefits for most positions which are paid entirely by the Funds without co-payments, deductibles, or out-of-pocket expenses for covered services. We also offer tuition reimbursement, generous holiday, vacation, and sick leave, as well as a 401K plan.