Chief Clerk II

Description

Responsibilities

• Demonstrates interpersonal savviness and the ability to be a collaborative communicator via telephone and email with members, attorneys, and carriers regarding various liens and workers’ compensation cases at the 1199SEIU Benefit and Pension Funds to build strong member relationships
• Ensures accountability when:
• Sending accurate lien documentation and responding via emails to members, attorneys, carrier and the Workers; Compensation Board
• Data entering liens and workers’ compensation information in various databases and systems (QNXT, V3, Perfect Law)
• Generating letters to attorneys, workers’ compensation board, carriers and 1199SEIU members
• Creating and updating Excel spreadsheets concerning liens and workers’ compensation cases
• Processing incoming correspondence from the workers’ compensation board, attorneys, and members
  

• Provide clerical support to the department including but not limited to; filing, faxing, delivering, emailing etc.
• Perform additional duties and projects as assigned by management

Qualifications

• High School Diploma or GED required
• Minimum two (2) years clerical experience in a general office environment required
• Minimum of 1 year customer service experience required
• Must possess the skills to navigate between multiple screens/systems to keep members fully engaged and manage call time, while quickly and accurately responding to inquiries and data entering relevant notes with a minimum 6,000 KPH and 6% or less error rate Basic skill level in Microsoft Word, Outlook and Excel preferred
• Excellent clerical and filing skills; detail oriented and organized 
• Strong verbal and written communication skills
• Demonstrated organizational and time management skills with ability to prioritize, multi-task, follow up and follow through on assignments, while working under pressure to meet deadlines in a fast-paced environment
• Problem solver and action oriented with ability to work well independently and as a team player
• Must meet performance standards including attendance and punctuality

We offer extraordinary benefits including outstanding health, dental, pension and family benefits for most positions which are paid entirely by the Funds without co-payments, deductibles, or out-of-pocket expenses for covered services. We also offer tuition reimbursement, generous holiday, vacation, and sick leave, as well as a 401K plan.