Program Assistant I

Requisition #: 5876TEF
# of openings: 1
Fund: 1199SEIU Training and Employment Funds
Department: Regional Programs
Position Status: Permanent
Employment Type: Full time
Category: Non-Bargaining
Location: Baltimore, MD
Work Hours: M - F, 9:00 a.m. to 5:00 p.m.

Description

 

Responsibilities

 

  • Provide administrative support for the Fund’s Tuition Assistance Scholarship and Continuing Education programs and Massachusetts Director at the 1199SEIU Training and Employment Funds
  • Process applications, notifying students of their selection, collecting and tracking required documents, keeping a record of student’s progress and providing member service for student’s in person, on the phone, or via email
  • Provide customer service and answer a high volume of calls to enroll and register students, answer program related questions, assist with recruitment and marketing, and understanding all facets of program offerings
  • Compose and send confirmation letters to students, student rosters to teachers, coordinate registration materials, and evaluations to ensure the smooth operation of the training initiatives
  • Obtain missing documents and manage paperwork flow and communicate course outcomes to mandatory partners
  • Provide support for successful program implementation and functioning
  • Perform additional duties and projects as assigned by management
  • Must meet performance standards including attendance and punctuality

 

Qualifications

 

  • High School Diploma or GED required, some College or Degree preferred
  • Minimum three (3) years administrative experience in a general office environment
  • Experience with adult education or training preferred
  • Strong administrative skills with strong attention to detail; ability to facilitate multiple activities
  • Excellent customer service and interpersonal skills; ability to maintain a pleasant attitude and provide excellent service to members and vendors
  • Ability to work both independently and as a team player
  • Strong knowledge of Microsoft Word and Excel preferred
  • Ability to work flexible hours including some evening and weekends as needed


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