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Job Summary

The Labor Relations Coordinator utilizes employee and labor relations knowledge and experience to provide general guidance to campus administration, Unit Members, Union representatives and the campus community on labor relations matters. The Labor Relations Coordinator, reporting to the Labor Relations Manager, is also responsible for the day-to-day, high level administrative tasks with a focus on interdepartmental collaboration and triage. The Labor Relations Coordinator interacts daily with other campus and external partners.

This is a full-time temporary, one year assignment. While regular on-site work is required, a hybrid schedule is permitted subject to institutional review. 

Essential Job Duties

• Provides customer service answering inquiries that require an overall understanding of Caltech’s policies and procedures and the Collective Bargaining Agreement (CBA).
• Interpret and apply Institute policies, procedures, and CBA terms effectively to accurately answer general questions and triage or escalate requests and inquiries accordingly.
• Reviews inquiries in a timely manner, within CBA timelines, to triage to the applicable groups within human resources and/or other campus departments and/or divisions. Exercises sound judgement when triaging and escalating questions or requests to the appropriate individual or group.
• Provides general consultation to employes, Unit Members (graduate students and postdoctoral scholars), union representatives, managers, and other campus partners on the terms of the contract either by phone, email, Zoom, and/or in-person.
• Assists responding to requests for information (RFIs) and reviewing and analyzing data.
• Coordinates the review of monthly union-related deductions to be processed in accordance with the CBA. Collaborates with the Graduate Studies Office, the Postdoctoral Scholars team and potentially others to review payments subject to union-related deductions.
• Coordinates the preparation and review of lists and reports sent to the Union in accordance with the CBA.
• Partners with campus departments and divisions to help troubleshoot inquiries about the time-off tracking app used by Unit Members.
• Enters and updates data into the Labor Relations grievance tracker.
• Works effectively and collaboratively with people from diverse cultures and campus stakeholders, unit members, union stewards, and/or other union representatives to identify needs, prioritize requests, and build effective relationships utilizing tact and diplomacy.
• May participate in grievance and arbitration meetings as “Institute Representative” at the direction of the Labor Relations Manager.
• Maintains a high level of productivity, professionalism, and independent follow through.

Administration

• Manages the Labor Relations page and the CBA page to ensure appropriate resources and updates are posted periodically.
• Performs general administrative functions such as personnel information management, facilities management, calendaring, travel arrangements and expense reporting, event planning/management, coordination of courier services, etc.
• Serves as primary administrator for the Labor Relations electronic inbox.
• Responsible for reviewing and posting regulatory information on bulletin boards throughout campus.
• Assists with the preparation of training materials such as presentations, flyers, templates, etc.
• Performs other duties as assigned.

Basic Qualifications

• Bachelor’s degree.
• Two years of experience in Human Resources, with progressive responsibilities, which can include experience in employee and/or labor relations, employment compliance, or related HR work in a unionized environment.
• General knowledge of employment and labor laws, regulations, practices, etc.
• Familiarity with collective bargaining agreement terms and/or ability to learn quickly.
• Excellent written and verbal communication skills, interpersonal skills, and the ability to communicate CBA terms and labor relations concepts clearly and with ease.
• Strong computer skills including Microsoft suite (Excel in particular), Teams, Zoom.
• Ability to compose a variety of formal and informal correspondence, organize assigned tasks independently and handle multiple assignments efficiently.
• Must be detail oriented and able to multi-task, prioritize and work effectively with multiple interruptions in a workday.
• Demonstrated problem solving skills and ability to work collaboratively in a team.
• Must have a high level of discretion handling sensitive and confidential information.

Preferred Qualifications

• Five years of experience in Human Resources, including two years of experience in labor relations.
• Experience in a higher education environment.
• SHRM, PHR certification.

Required Documents

• Resume.
• Cover Letter.