Cabin Host (Males & Females)
JOB TITLE: Cabin Host
DEPARTMENT: Hotel
REPORTS TO: Assistant Executive Housekeeper
The Gig:
The Cabin Host assists in ensuring that Sailors have a memorable vacation onboard by providing
outstanding in-cabin service and ensuring all cabins are kept to a quality standard.
Essential Responsibilities:
Maintains the cleanliness and sanitation of all cabins assigned to their area including passageways.
Ensures all cabins assigned to their area are prepared in accordance with company setup each day
and prior to embarkation of Sailors on Turnaround.
Handles all Sailors personal laundry requests, taking it to and from the laundry and advises on
necessary costs.
Replenishes cabin such as Mini-Bar, drinking glasses, stationary, complimentary items, bathroom
supplies etc.
Responsible for ensuring sailors complaints and requests are acted on in a prompt and efficient
manner and notifies Assistant Executive Housekeeper when necessary.
Responsible for the handling and delivery of sailor luggage to cabins.
Meets Sailors on embarkation day in assigned meeting area and assists them in locating and
entering cabin.
Strips and re-covers beds in cabin and handles all linen requirements for both fresh and used.
Provides room service to Sailors and all related services.
Reports damaged, defective or missing items to Assistant Executive Housekeeper.
Daily interaction with sailors and provides outstanding customer service and delivery.
Responsible for the safe handling of equipment in the housekeeping department such as vacuum
cleaner, housekeeping cart etc.
Must be knowledgeable and comply with Public Health rules and regulations as per company
policy.
Additional Responsibilities:
Partake in inspections, trainings and meetings as required by Head of Department.
Ensures that the set standards are kept and staff members work according to their respective job
descriptions.
Super Powers Required:
Minimum 2 year experience as Cabin Attendant/Steward onboard a Cruise ship or 4/5* hotel/resort.
Passionate about people and able to handle guest complaints with a smile!
All certificates as required by the STCW code for this position.
Good command of the English Language