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Position Description

Customer Accounts Representative
Location HONG KONG
Hours Needed M-F, 9:00AM - 6:00PM
Requisition Number 18271
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SCOPE

Customer Accounts Representatives are responsible for working closely with Customer Service Team as well as the corporate Customer Accounts Department in Texas, USA and regional Customer Accounts Departments to provide customers with the best possible service and support.

 

ACCOUNTABILITIES & ESSENTIAL FUNCTIONS

  • Performs order releases, new account set ups, credit investigations, and collection contacts. Provides credit information to customers within specified deadlines

  • Provides company credit services via telephone, internet, email, mail and fax. Meets specified credit department objectives

  • Process credit applications requests from customers, perform credit search, offer customers with credit term and limit according to policy and procedure.

  • Communicates with customers and other departments within Mouser to resolve account issues, pending orders, invoice discrepancies and customer accounts reconciliations

  • Processes Service Orders

  • Submit EDI and portal invoices to customers designated paths.

  • Determines customer needs and plans. Makes suggestions and pursues customer accounts possibilities beyond customer initiated requests

  • Processes customer orders through credit processes to meet customer requirements, verifies customer orders are processed through credit correctly

  • Works effectively with customers to collect outstanding accounts and communicates with appropriate personnel regarding potential and existing problem accounts

  • Possesses & familiar with working knowledge of company policies, procedures and systems.

  • Und erstands and correctly works with multiple currencies.

  • Ability to spend the majority of time on the phone collecting past due invoices

  • Ability to clear the credit on accounts

  • Recommends accounts for Final Demand Letter and Referrals

  • Assist demonstration of daily work to new member during training

  • Gratify and astonish customers with service excellence.

  • Other duties as assigned.

 

SKILLS & CERTIFICATIONS

  • PC experience in a Microsoft Windows environment, proficient with internet, email, Microsoft Word, Excel, Outlook and other software.
  • Professional verbal and written communication skills in English and Native language. Additional languages may be required.

 

JOB LEVELS

Customer Accounts Representative I

  • Core Accountabilities

Requirements

  • Basic Qualifications
  • 0 year working experience

Customer Accounts Representative II

  • Core Accountabilities
  • Assist manager members to demonstrate working process during training new data entry staff

Requirements

  • Basic Qualifications .
  • 2+ years  working experience required.  For internal candidates, experience can be a combination of internal and external experience.

Customer Accounts Representative III

  • Core Accountabilities
  • Assist manager members to demonstrate working process during training new data entry staff
  • Make necessary suggestion to assist the improvement of non-efficient processes

Requirements

  • Basic Qualifications
  • 4+ years  working  experience required.  For internal candidates, experience can be a combination of internal and external experience.

Senior Customer Accounts Representative 

  • Core Accountabilities
  • Assist manager members to demonstrate working process during training new data entry staff
  • Responds effectively to very demanding inquiries and complaints.
  • Make necessary suggestion to assist the improvement of non-efficient processes
  • Demonstrates effective time management skills.
  • Well organiz ed and able to pri oritize and manage multiple t asks. 
  • Supports and p articipates in c ompany total quality process. 
  • Assist manager to coach and review Data Entry – Customer Accounts works as required.
  • Team subject matter expert.

Requirements

  • Basic Qualifications
  • 6+ years  working experience required.
  • Internal candidates:
    • Experience can be a combination of internal and external experience.
    • Minimum Highly Effective performance in current role.

 

This is a summary of the primary accountabilities and requirements for this position.  The company reserves the right to modify or amend accountabilities and requirements at anytime at its sole discretion based on business needs. Any part of this job description is subject to possible modification to reasonably accommodate individuals with disabilities.

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Category:Finance/Accounting

 

Mouser Electronics endeavors to make its Career page accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Human Resources at (817) 804-3850 or hr@mouser.com. This contact information is for accommodation requests only and cannot be used to apply for positions or to inquire about the status of applications.

Mouser is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click HERE. If you would like more information on your EEO rights under the law, please click HERE.

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