Position Description

Call Center Scheduler, Cardiology, Full-Time, Days
Location City Novato, CA 
Bargaining Unit
Compensation $22.50 - 31.50/hr.
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Call Center Scheduler, Cardiology, Full-Time, Days

Novato, CA

ABOUT MARINHEALTH
Are you looking for a place where you are empowered to bring innovation to reality? Join MarinHealth, an integrated, independent healthcare system with deep roots throughout the North Bay. With a world-class physician and clinical team, an affiliation with UCSF Health, an ever-expanding network of clinics, and a new state-of-the-art hospital, MarinHealth is growing quickly. MarinHealth comprises MarinHealth Medical Center, a 327-bed hospital in Greenbrae, and 55 primary care and specialty clinics in Marin, Sonoma, and Napa Counties. We attract healthcare’s most talented trailblazers who appreciate having the best of both worlds: the pioneering medicine of an academic medical center combined with an independent hospital's personalized, caring touch.

MarinHealth is already realizing the benefits of impressive growth and has consistently earned high praise and accolades, including being Named One of the Top 250 Hospitals Nationwide by Healthgrades, receiving a 5-star Ranking for Overall Hospital Quality from the Centers for Medicare and Medicaid Services, and being named the Best Hospital in San Francisco/Marin by Bay Area Parent, among others.

What We Offer
MarinHealth offers a comprehensive suite of employee benefits that support your health, wellness, and financial security. Our robust Wellness@Work program includes onsite health & fitness classes, discounts, and promotes a healthier lifestyle for employees. We also provide a 403(b) contribution plan and company-funded retirement plan, life insurance, vacation, holiday, and sick leave. These benefits, along with our highly competitive compensation package, make MarinHealth one of the best places to work in the Bay Area. Join us and find your next career at MarinHealth.

External hires are subject to a background check and pre-employment medical screening. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal, state, and local laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sexual orientation, gender identity, protected veteran status or disability status, and any other classifications protected by federal, state, and local laws.

General Summary: 

The Call Center/Scheduler greets patients verbally on the phone. Respond to patients in a timely manner.  Provides exceptional customer service, to include courteous, helpful, accurate and proactive communication and problem solving for patients to ensure that their health care is provided in the most effective and timely manner possible.

Essential Functions and Responsibilities: 

 

  • Proficiency in typing, filing and aptitude to learn office software
  • Good verbal and writing skills and a strong sense of organization
  • Team oriented with a strong belief in customer service
  • Use EMR/EHR
  • Use scanners, copiers and other office equipment
  • Knowledge of proper telephone etiquette
  • Ability to exercise initiative decision-making and problem solving
  • Ability to manage multiple tasks in a busy clinical environment
  • Ability to prioritize tasks and manage time efficiently
  • Strong organization and verbal communication skills 

Qualifications:

Education:

  • High school diploma required; post-secondary education preferred.     

Experience:

  •  High school diploma required; post-secondary education preferred.    
  •  Experience with heavy phone volume, scheduling, verifying insurance eligibility, preparing medical records preferred.
  • Previous customer service experience preferred.
  • Electronic medical records experience preferred.
  • Basic computer/keyboard knowledge.
  • One year experience in providing customer service either via phone or in person focused on patient care experience
  • Ability to type 60 wpm

Behavioral Standards:

We have adopted the following standards of behavior in addition to the job responsibilities listed above so we can create and maintain an optimal workplace environment. Your application for this position assumes you agree with and can maintain the following workplace values:

  • Exceptional customer service
  • Professionalism on the phone, in person, and with each other
  • Respectful communication with patients, vendors, volunteers, and co-workers
  • Effective teamwork
  • Ability to maintain a safe work environment
  • A positive attitude
  • A good sense of humor and fun in the workplace
  • Support of each other the patients and the practice

At MarinHealth, our top priority is the well-being of our employees, patients, and community. As such, we require all employees to receive necessary immunizations, including the measles, mumps, varicella, and seasonal flu vaccinations as a condition of employment and annually thereafter. Additionally, the continued recommendation to obtain a COVID + booster vaccination status. We understand that some individuals may require medical or religious exemptions from these requirements, but we remain committed to prioritizing the health and safety of all. Thank you for helping us in our efforts to maintain a healthy and safe environment for all.

 

The compensation for this role listed on this posting is in compliance with applicable law.  The selected candidate’s compensation will be determined based on the individual’s skills, experience, internal/market equity factors, and qualifications.  This posted minimum and maximum range represents the minimum and maximum of what we reasonably expect to compensate for the position.  Furthermore, all compensation decisions are ultimately determined in accordance with our compensation philosophy.  Compensation for positions covered by collective bargaining agreements are governed by the agreements in the aforementioned document.

 

Additional Information

  • Department: 9010 - Network CAM Novato
  • Job Schedule: Full Time - 40 hours/week
  • Job Shift: Day
  • Hours per Two-Week Period: 80
  • Shift Hours: 8 Hour Shift
  • Job Number: MHMN20 - 1224
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