Call Center Scheduler, Call Center, (Novato), Full Time, Day/Evenings (Weekends)

Novato, CA

About MARINHEALTH a UCSF Affiliate:

MarinHealth Medical Network is a medical foundation representing the physicians, their care teams and office staff, who previously operated under Prima Medical Foundation or the Marin Healthcare District.  With a network of clinics across many different medical specialties throughout Marin and Southern Sonoma County, MarinHealth Medical Network functions as an extended family of healthcare advocates who take pride in knowing that we aren't just making a living; we're making a positive impact on the health of our patients and their families. Come and join us in touching and transforming lives every day!

External hires are subject to a background check and pre-employment medical screen.  Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with federal, state and local laws.  All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classifications protected by federal, state & local laws.

General Summary:

The Call Center/Scheduler greets patients verbally on the phone. Respond to patients in a timely manner.  Provides exceptional customer service, to include courteous, helpful, accurate and proactive communication and problem solving for patients to insure that their health care is provided in the most effective and timely manner possible.

Compensation:
We have an excellent benefits package, such as medical/vision/dental insurance, generous PTO and paid holiday, 401(k) with company match, and more!

Essential Job Responsibilities:

1. Proficiency in typing, filing and aptitude to learn office software
2. Good verbal and writing skills and a strong sense of organization
3. Team oriented with a strong belief in customer service
4. Use EMR/EHR
5. Use scanners, copiers and other office equipment
6. Knowledge of proper telephone etiquette
7. Ability to exercise initiative decision-making and problem solving
8. Ability to manage multiple tasks in a busy clinical environment
9. Ability to prioritize tasks and manage time efficiently
10. Strong organization and verbal communication skills
11. Maintain a positive environment, working with co-workers and customers within a diverse culture.
12. The ability to work in a team environment
13. The ability to work under pressure
14. The ability to sit for long periods of time.
15. Excellent attention to detail and multi-tasking ability
16. Self-motivation to work under his/her own initiative.

Qualifications:

1. High school diploma required; post-secondary education preferred.     
2. Experience with heavy phone volume, scheduling, verifying insurance eligibility, preparing medical records preferred.
3. Previous customer service experience preferred.
4. Electronic medical records experience preferred.
5. Basic computer/keyboard knowledge.
6. One year experience in providing customer service either via phone or in person focused on patient care experience
7. Ability to type 60 wpm

MarinHealth remains committed to the health and safety of our employees, patients, and the entire community. As such, MarinHealth requires employees to receive all required immunizations, including, MMR, flu (seasonal availability), and COVID-19 vaccine + booster, as a condition of employment and annually thereafter, as required.  Any exemptions from these requirements may be granted for limited and specific situations.

Additional Information

• Department: 9242 - Network Call Center
• Job Schedule: Full Time - 40 hours/week
• Job Shift: Day/Evening
• Hours per Two-Week Period: 80
• Shift Hours: 8 Hour Shift
• Job Number: MHMN20 - 664