Position Description

IT Intern
Job Category Parttime Term
ExemptOvertimeEligible Overtime Eligible
Benefits Eligible Non-Benefit Based
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Caltech is a world-renowned science and engineering institute that marshals some of the world's brightest minds and most innovative tools to address fundamental scientific questions. We thrive on finding and cultivating talented people who are passionate about what they do. Join us and be a part of the diverse Caltech community.


Job Summary

LIGO Laboratory (the Laser Interferometer Gravitational-wave Observatory) seeks a highly motivated and skilled IT Intern to join its team. LIGO Laboratory is a National Science Foundation major facility dedicated to observing the newly discovered gravitational-wave universe. Jointly operated by the California Institute of Technology and Massachusetts Institute of Technology, the LIGO Laboratory operates world-leading observatories near Richland, WA and Baton Rouge, LA as well as R&D centers on the Caltech and MIT campuses. The LIGO Laboratory’s mission spans a broad and vibrant array of activities related to gravitational-wave physics and astronomy, including detector operations, R&D toward detector improvements, gravitational-wave astrophysics, observatory operations, and education and public outreach.

For more information, please visit the Laboratory website at https://www.ligo.caltech.edu/

This position is located in Livingston, LA.

Life at LIGO Livingston as a Caltech Employee
LIGO’s observatory in rural Livingston Parish, Louisiana, is an approximately 35-minute commute from Baton Rouge, LA., and is about 1 hour 20 minutes from New Orleans. Caltech employs a staff of 42 at the Livingston observatory. Caltech has an extraordinary science impact across many fields. Its small size creates a community where innovation and collaboration are the norm. Caltech manages the Jet Propulsion Laboratory (JPL) for NASA, the leading US center for the robotic exploration of the Solar System. Caltech also operates large-scale research facilities such as the Palomar and Keck Observatories.

South Louisiana enjoys a friendly and unique blend of cultures, food, art, music and festivals—including Mardi Gras each spring. Baton Rouge, the State capital, hosts Louisiana State University. New Orleans, founded in 1718, is one of the most distinctive and well-known cities in the Americas, and is considered the birthplace of jazz. The region along the Mississippi River, which flows through both cities, includes a significant petrochemical industry base and several high-volume shipping ports. Area rivers, lakes and the Gulf of Mexico provide opportunities for recreation and fishing.

People choose to work at LIGO for many reasons, often with fulfilling, long-term careers. LIGO is a family-friendly laboratory and strives to ensure everyone is able to achieve the work-life balance they desire. Employees have access to a wide range of benefits including a child-care assistance program. Caltech’s benefits program offers a quality, competitive benefits package that is affordable for you and the Institute. The program provides a strong base of coverage for you and your dependents, and the ability to choose the plan and the level of coverage that best meet your needs. We also offer a 403(b) defined contribution plan to eligible staff as well as a Voluntary Retirement Savings (TDA) Plan.

Caltech HR Diversity Page:  https://hr.caltech.edu/careers/2commitment-diversity

Caltech and LIGO Laboratory’s goal is to build a world-class, diverse workforce and support an inclusive environment that encourages professional development and offers top-notch benefits. Our talented staff, who work at the Caltech campus, or one of our Observatories, come from a variety of fields. Positions include scientists, engineers, information technology staff, outreach professionals, managers, writers, business professionals, and administrative staff. We are deeply committed to encouraging people of all backgrounds to apply for these opportunities. Our experience has demonstrated that the broader the styles, characteristics, backgrounds, and abilities of our staff—in other words, the more diverse our team is—the greater potential we have for success. Caltech is an equal opportunity employer.

LIGO Laboratory is committed to being a welcoming place for everyone regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.

Job Duties

  • Work with staff to provide technical support and assistance to LIGO staff on their laboratory-provided computers and software.  
  • Provide software installation and removal as needed, as well as e-mail, anti-virus, anti-malware configuration assistance for users.  
  • Prepare documentation of procedures for such software and configuration assistance.  
  • Perform diagnosis of hardware issues on user’s computers.
  • Assist with system backups and restoration, and operating system updates to solve user’s issues.  
  • Perform printer maintenance such as toner replacement and clearing of paper jam. 

Basic Qualifications

  • At least two years of bachelor-level course work in Computer Science or related field of study.
  • Working knowledge of Windows or Macintosh operating systems.
  • Some experience with network configuration on Windows or Macintosh systems.
  • Familiarity with different Internet browsers and office productivity software.
  • Good interpersonal communication skills.
  • Good problem resolution skills.

Preferred Qualifications

  • Experience in a networked, multi-user computer environment.
  • TCP/IP configuration knowledge and experience troubleshooting wired and wireless network connections.
  • Experience with computer hardware such as building a PC and trouble-shooting and replacing components.
  • Experience with system restorations from backups and upgrading operating system versions.
  • Proven ability to troubleshoot and identify problems.

Required Documents

  • Resume
  • Cover Letter

 

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, or national origin, disability status, protected veteran status, or any other characteristic protected by law.

Caltech is a VEVRAA Federal Contractor.

To read more Equal Employment Opportunity (EEO) go to eeoc_self_print_poster.pdf.

Disability Accommodations

If you would like to request an accommodation in completing this application, interviewing, or otherwise participating in the employee selection process, please direct your inquiries to Caltech Recruiting at employment@caltech.edu

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