JOB TITLE: Behavioral Care Manager
JOB CODE: 753-Bay
Works within the values and clinical philosophy of the agency and within the Certified Community Behavioral Health Clinic framework and Collaborative Care Model. The BCM is a core member of the collaborative care team, including the patient’s medical provider and psychiatric consultant, as well as the larger primary care team or medical team. The BCM is responsible for supporting and coordinating the mental and physical health care of patients on an assigned patient caseload with the patient’s medical provider and, when appropriate, other mental health providers and system navigators. The behavioral care manager (BCM) coordinates the overall effort of the treatment and ensures effective communication among team members.
RESPONSIBILITIES and DUTIES
- Support the mental and physical health care of patients on an assigned patient caseload. Closely coordinate care with the patient’s medical provider and, when appropriate, other mental health providers and system navigators.
- Screen and assess patients for common mental health and substance abuse disorders. Facilitate patient engagement and follow-up care.
- Provide patient education about common mental health and substance abuse disorders and the available treatment options.
- Systematically track treatment response and monitor patients (in person or by asynchronous/synchronous telehealth) for changes in clinical symptoms and treatment side effects or complications.
- Support psychotropic medication management as prescribed by medical providers, focusing on treatment adherence monitoring, side effects, and effectiveness of treatment.
- Provide brief behavioral interventions using evidence-based techniques such as behavioral activation, problem-solving treatment, motivational interviewing, or other treatments as appropriate.
- Provide or facilitate in-clinic or outside referrals to evidence-based psychosocial treatments (e.g. problem-solving treatment or behavioral activation) as clinically indicated.
- Participate in regularly scheduled (may be daily; usually weekly) caseload consultation with the psychiatric consultant and communicate resulting treatment recommendations to the patient’s medical provider. Consultations will focus on patients new to the caseload and those who are not improving as expected under the current treatment plan. Case reviews may be conducted by telephone, video, or in person.
- Track patients follow up and clinical outcomes using a registry. Document in-person and telephone encounters in the registry and use the system to identify and re-engage patients.
- Document patient progress and treatment recommendations in EHR and other required systems so as to be shared with medical providers, psychiatric consultant, and other treating providers.
- Facilitate treatment plan changes for patients who are not improving as expected in consultation with the medical provider and the psychiatric consultant and who may need more intensive or more specialized mental health care.
OTHER DUTIES AND RESPONSIBILITIES
- Practices self-care, remains aware that others may be contending with stress, and treats other with grace.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
Minimum Education and/or Experience
- Master of Arts (M.A.) degree in Social Work or a closely related field (e.g., Marriage, Child and Family Counseling or Psychology).
- Three (3) years of supervised clinical experience.
- Within 3 months of licensure or Licensed according to California state law (Welfare and Institutions Code section 5600.2).
Other Specific Requirements
- Strong leadership and crisis management skills.
- If program requires, employee must pass an initial physical abilities test (PATS) and be certified in crisis intervention techniques within the first 30 days and annually .
- Four (4) to five (5) years of clinical experience.
- Training in domestic violence, physical/sexual child abuse, and suicidal trauma with the competency to maintain current knowledge related to state, county, and local law.
- Self-defense training to react/respond to harmful and violent physical situations.
- Knowledge of local county rules and regulations from the Department of Social Services or related division.
Highly Desirable Skills
- Experience, knowledge, skills, and abilities with culturally diverse populations.
- Speak, read, and/or write another language .
OTHER SPECIFIC REQUIRMENTS
- Must pass Department of Justice (DOJ), Federal Bureau of Investigations (FBI), and Child Abuse Index Check (CAIC) background clearance.
- Valid California Driver's license with two years experience driving and clean driving record may be required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop; kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
In addition this position requires sitting, standing, walking, climbing, kneeling, and climbing.
Employee Statement of Understanding
I have read and understand the job description for my position. I am able to perform all of the essential functions of this position.
I agree to successfully complete all required training indicated for this position. I agree to keep all of my required certifications and licenses current and up to date and provide proper documentation of the same to the Human Resources Department. I agree to comply with all Agency policies and procedures. I agree to comply with the agency compliance plan and all laws, rules, regulations and standards of conduct relating to my position. As an employee, I understand my duty to report any suspected violations of the law or the standards of conduct to my immediate supervisor. As an employee, I will strive to uphold the mission and vision of the organization. All employees are required to adhere to the values in all their interactions with youth and families and fellow employees.