JOB DESCRIPTION
Title: Customer Accounts Team Lead
Location: India

SCOPE: 
Oversees the Customer Accounts department activities within a specified geographic region. Responsible for the implementation and control of objectives for assigned area, and for developing and implementing related programs that focus on quality and service excellence.

ACCOUNTABILITIES & ESSENTIAL FUNCTIONS

• Manages assigned team with integrity and ethical business practices, and in accordance with Mouser policies, procedures, and practices.
• Provides support for other departments and branches as needed.
• Gratifies and astonishes customers with service excellence.
• Demonstrates knowledge, experience and understanding of Mouser processes.
• Works closely with customers and other departments to remove obstacles. Always maintains professionalism, trustworthiness, and confidentiality.
• Oversees, develops and directs a productive team of Customer Accounts personnel by hiring, training and leading the best qualified people, utilizing effective communication, motivational and coaching techniques, leading by example, providing ongoing performance management and training and development.
• Sets and tracks goals to meet department and company objectives.
• Monitors performance of the teams within the assigned area and re-allocates resources to improve overall results.
• Works effectively individually and as a team while multitasking in a fast-paced environment.
• Processes service orders, order releases, new account setups, credit investigations, collection contacts, and recommends accounts for Final Demand Letters and Referrals.
• Resolves account issues, pending orders, and invoice discrepancies. Prepares recommendations for large credit limits.
• Performs assigned research activities to reconcile wire payments and/or resolve payment discrepancies.
• Uses customer web portals to invoice customer and research payment discrepancies.
• Available and willing to travel if needed, including internationally.
• Valid passport and other required documents for travel, or eligible to obtain required documents for travel. Other duties as assigned.

SKILLS & CERTIFICATIONS

• Strong service, methodical and people management skills.
• Detailed, thorough, and has strong analytical and problem-solving skills.
• Good knowledge of credit processes and techniques for assigned region(s) preferred.
• Mentoring skills required for providing training to regional personnel.
• Strong verbal and written communication skills for communicating and building relationships, with extensive internal and external customers – local language and English minimum.
• Analytical skills for assessing strengths and weaknesses of customer account programs and related results.
• Strong in teamwork, business acumen and operational excellence
• Good understanding and ability to work with multiple currencies.
• Proficient PC experience in a Microsoft Windows environment, proficient with internet email, Word, Excel, Outlook and other software

EDUCATION & EXPERIENCE

• Bachelor's degree in job related field.
• Internal Candidates: 2+ years as a highly performing Customer Account Representative or higher-level position, or 1 full year as a Mouser Customer Accounts Coordinator.
• External Candidates: Minimum 2 years as a customer Accounts or Credit supervisor or higher level management position.
• Experience in customer accounts or credit environment, or experience managing in an international environment across cultures and various countries, preferred.

This is a summary of the primary accountabilities and requirements for this position. The company reserves the right to modify or amend accountabilities and requirements at anytime at its sole discretion based on business needs. Any part of this job description is subject to possible modification to reasonably accommodate individuals with disabilities.