We continue to grow. Grow with us! 

For our newest European office, in Vilnius, we are looking for a motivated and dedicated

Customer Service Assistant (m/f/d)

for the next possible start date. 

What to expect:

•    Responsible for processing orders :

o    Accepting, tracking and controlling orders
o    Entering orders into the internal ERP system
o    Processing orders in compliance with customs regulations in foreign trade

•    Accepting, processing and coordinating customer enquiries via live chat and email
•    Checking and following up on delivery deadlines
•    Working closely with the internal interfaces of the Credit department and the parent company in the USA 
•    Coordinate customer enquiries with the corresponding inventory in the individual departments 
•    Creating, checking and, if necessary, procuring order-relevant documents 
•    Recording new customers and continuous maintenance of master data in the ERP system
•    Supporting our customers throughout the ordering process and advising them on our product range
•    Collaborating with other departments to best meet the customers’ needs 

What we are looking for:

•    Successful completion of vocational training or a comparable qualification
•    At least one year of relevant experience in customer service; interest and enthusiasm about data entry and customer contact via email and live chat is an advantage 
•    Service-orientated mentality and high standards of quality
•    Results-oriented work ethic, reliable and analytical approach to work, as well as negotiation skills    
•    Excellent communication skills in Lithuanian and English, both written and spoken; additional languages are advantageous
•    Confident in MS-Office; experience with other programs is an advantage 
•    Enjoy working efficiently with a motivated, international team

What we offer:

•    An interesting, versatile role in a global company
•    Working in an international, dynamic team
•    Permanent contract
•    Competitive salary with developing social benefits 
•    Regular staff events
•    Free fruit, drinks and snacks
•    Modern, central office space

Our office is located at the following address:
Konstitucijos pr.15-88, 
LT-09319 Vilnius

If you are a highly motivated individual with the desire to be part of Mouser Electronics and meet the challenges of our rapidly growing business needs, then apply online  https://careers.mouser.com/ with your salary expectations and earliest possible starting date. For questions please contact us at jobs.emea@mouser.com.

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Category: Sales/Customer Service