Position Description

Wholesale Account Coordinator
Location Los Angeles, CA
Department Americas - Sales
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TOMS is in Business to Improve Lives

About the role:

TOMS is looking for a Wholesale Account Coordinator who can provide top-quality support to our Wholesale Accounts and Internal Partners while responding to requests regarding products, shipments, and deliveries. Our new representative will address all customer inquiries with the highest degree of professionalism, integrity, and product knowledge while keeping our Giving and Core Values in mind. This position is an extremely customer-focused role and requires a positive, mature professional who can inspire confidence in our products, people, and processes. We're looking for a team player who prioritizes building relationships - both at TOMS and with our national and international customers.

What you’ll do:

  • Provide excellent customer service while providing timely and accurate responses to customer email inquiries
  • Partnering with Sales and Accounts Receivable teams on Credit Holds and Order Hold issues to mitigate lost sales
  • Acquire proper documentation and approvals prior to issuing returns and credits
  • Provide backup Customer Service support for our Retail organization as needed
  • Partner with Representations to edit orders as necessary
  • Maintain a healthy and clean order book and contracts by reviewing and communicating exceptions
  • Make any necessary changes to existing orders due to availability, delays, or other issues that may arise
  • Troubleshoot and research orders and shipping complications for expedient resolution
  • Educate Wholesale Customers on distribution capabilities and constraints as needed
  • Create RA's, Credits, and Debits
  • Assist with Sales Order Entries, entering sales orders and contracts during pre-book season
  • Support Pre-Sale activities including bi-annual sales meetings, New Customer onboarding
  • Communicate any late outbound shipments with account representatives and/or customers
  • Answer customer inquiries to clarify any QC issues or delays
  • Collaborate with our Logistics & Planning teams and 3PL as needed
  • Assist with distribution activity, capacity constraints, launches, and capabilities with TOMS DC Management
  • Review and maintain routing and compliance guidance
  • Report on Chargebacks and Contesting as necessary

What you bring:

  • 2-5 years of strong Customer Service experience, ideally in a wholesale environment
  • Specific interest in joining a Mission-Driven organization
  • Strong verbal and written communication skills and interpersonal skills with superior follow-through
  • Solid comprehension, listening, and negotiating skills
  • Ability to maintain a high level of energy and sense of urgency
  • Excellent intuitive, analytical, and problem-solving skills
  • Strong teamwork skills with the ability to establish and maintain positive and effective working relationships
  • Ability to prioritize and multi-task
  • Careful attention to detail and accuracy 
  • Ability to work independently
  • 3+ years professional experience in the retail industry with a strong working knowledge of Supply Chain
  • Proficient with Microsoft Office products, and intermediate Excel skills preferred
  • SAP experience preferred
  • Fundamental knowledge of Accounts Receivable

What we give:

  • Compensation starting at $25.00-28.37 hourly, plus an annual bonus based on the company's performance
  • Medical, dental, and vision insurance; 401K with company matching
  • A generous PTO policy + 10 paid annual holidays + one floating holiday
  • Half-Sized Fridays: Enjoy weekends starting at noon on Friday through 2021
  • 4 free pairs of shoes per year (yes, free!)
  • Employee Discount on all of our products plus discounts on partnering businesses
  • Wellness classes (exercise, finance, mental health, parenting, nutrition, etc.) 
  • Opportunities to volunteer with Giving Partners and Community Organizations
  • Global and Domestic Giving Trips – see the impact our Giving Partners make first-hand! 

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TOMS is a proud B-Corporation and a member of the Fair Labor Association. We're committed to transparent and equitable compensation, benefits, and opportunities.

EEO Statement: TOMS is an equal opportunity employer, committed to intentional anti-racism in all areas of our organization and will consider qualified applicants with criminal histories in accordance with the L.A. Fair Chance Initiative Ordinance. Our diverse backgrounds, perspectives, identities, and talents help us thrive.

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