The Kessler Collection is a portfolio of luxury boutique hotels, unique restaurants and artful experiences with a Bohemian twist. The collection’s captivating hotels feature curated art and are located in culture-rich destinations. And our Grand Performers deliver the brand in extraordinary ways, inviting guests to wander so they may be inspired.


PBX Telephone Operator - JW Marriott Savannah Plant Riverside District

Location: JW Marriott Savannah Plant Riverside District - Savannah, Georgia
Job Title: PBX Telephone Operator - JW Marriott Savannah Plant Riverside District
Employment Status: Full-Time
Pay Type / FLSA Status: Hourly (Non-Exempt)
Available Shift: All Shifts / Flexible
# of Openings: 1
Requisition Number: 4648

Description

As a Grand Performer, you will have access to ELITE Benefits/Perks such as:

•Hotel Stay and Food/Beverage discounts at Marriott Hotels Worldwide for you and your family/friends

•Free Employee Meals!

•We are all friends here!  Refer your friends and get a Bonus up to $2000 if they are hired!

•20% Discount at all Kessler restaurants, Art Galleries, and Spas

•Start early with your Retirement Plan!  401K match up to 6% - goes into effect after 3 months

•Health Insurance Plans as low as $24/week!

•Stay Healthy!  Kessler Wellness Challenge – promotes healthy lifestyle with discounts at gyms and giveaways

•We care about your Fur Babies too!  We provide discounted Pet Insurance!

• After your 1st year, you can accrue on average of 20 days of Paid Time Off (PTO)

•We will offer 1.5 times the base rate/hour when you work any of the 7 observed holidays throughout the year!

•”Tickets at Work” discounts, special access to theme parks and more!

•Recognition Program with amazing prizes!

•Tuition Reimbursement and Professional Certification Assistance

•Company paid Basic Life Insurance $10,000

 

***This position is expected to start 1/2 month prior to opening date***

Summary: 

     This position is primarily responsible for operating hotel PBX switchboard to relay incoming, outgoing, and interoffice calls while offering superior standards of customer service.

Supervisory Responsibilities: 

  • None

Travel Required:

  • None

Experience / Education / Certifications:

  1. High School diploma – required
  2. 6 months Hospitality experience-required
  3. Previous work experience requiring extensive phone communication - required

Essential Duties / Tasks / Responsibilities:

Core duties and responsibilities include the following. Other duties may be assigned.

65%        Guest Service

  • Ensures positive guest experience by utilizing the GUEST service standards and LEADER recovery steps.
  • Ensure all communication between departments as necessary.
  • Answers, screens, and routes outside calls.
  • Supplies information to callers in regards to the hotels amenities, the local area, and attractions.

35%        Administrative

  • Performs clerical duties such as typing, faxing, mailing packages.
  • Answers guest billing questions utilizing Opera property management system.



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