The Kessler Collection is a portfolio of luxury boutique hotels, unique restaurants and artful experiences with a Bohemian twist. The collection’s captivating hotels feature curated art and are located in culture-rich destinations. And our Grand Performers deliver the brand in extraordinary ways, inviting guests to wander so they may be inspired.


Location: JW Marriott Savannah Plant Riverside District - Savannah, Georgia
Job Title: Host
Employment Status: Full-Time
Pay Type / FLSA Status: Hourly (Non-Exempt)
Available Shift: All Shifts / Flexible
# of Openings: 1
Requisition Number: 7859



The overall objective of the host/hostess position is to provide hospitable service to our guests in order to enhance the guest experience. The incumbent is responsible for answering the telephones in a professional and friendly manner, greeting guests warmly and sincerely when they arrive at the restaurant, seating guests gracefully using the appropriate standards and handling any special requests guests may have without hesitation.  They are to provide the highest level of service in support of the mission, core values, standards and goals established by the company.


Essential Functions / Tasks

Primary responsibilities and tasks include, but are not limited to the following:

  • Greet and interact with internal and external guests in a genuine warm and friendly manner using professional and Kessler standard nomenclature

  • Operate the telephone system, answering calls within three (3) rings, using the correct salutation and telephone etiquette

  • Maintain the integrity of the guests’ privacy, including confidentiality of personal information and key control

  • Maintain the integrity of Company proprietary information and protect Company assets

  • Ensure proper ambiance to include lighting and music

  • Coordinate flow of the dining room to ensure prompt and courteous service to patrons

  • Escort guest to tables and provide menus

  • Maintain a thorough knowledge of menu items and answer questions

  • Clears and resets tables at conclusion of each course

  • Make reservations in property management system

  • Contact guests/parties prior to arrival to confirm reservations

  • Complete opening and closing procedures as well as daily side-work

  • Maintain complete knowledge in the use of all office equipment, property management systems and access according to specifications

  • Maintain a neat and organized work area to include adhering to sanitation standards according to state law and health codes

  • Maintain complete knowledge and comply with company policies and procedures

  • Maintain neat, clean and professional appearance according to standards

  • Follow all company safety and security policies and procedures. Report accidents, injuries and unsafe conditions

  • Welcome and acknowledge guests with disabilities and follow proper procedures to accommodate needs.

  • Develop and maintain positive working relationship and support the team to achieve our goals

  • Recognize and develop relationships with repeat guests.

  • Maintain the cleanliness of the Host stand, entrances and exits, and all surrounding areas.

  • Attend required training and meetings

  • All other duties as assigned, planned or un-planned

  • Knowledgeable and compliant with the Marriott BSA standard



Knowledge / Skills / Abilities (KSA)

To perform this role successfully, an individual must have experience achieving desired result(s) in their areas of responsibility. The requirements listed below are representative of observable behaviors and essential knowledge, skill, and abilities required of a successful incumbent.

  • Knowledge of gust service etiquette and proper food and beverage serving techniques

  • Ability to perform all host-related tasks and proficiently use job-related software, property management systems and office equipment

  • Ability to remain calm in various situations, use sound judgement and effectively solve problems

  • Ability to work quickly, prioritize, and maintain service at multiple tables at a time

  • Ability to read and interpret documents such as safety rules and procedural manuals

  • Ability to demonstrate cash handling procedures and calculate figures and amounts such as discounts, commissions, upgrades and percentages

  • Strong written, verbal, and interpersonal skills






Minimum Qualifications

Education, License, Certifications, Experience

  1. High school diploma, GED Degree, or related training equivalent - required

  2. 1+ year of relevant work experience in similar scope and title – required

  3. Experience within luxury brand/markets - required

  4. Student or graduate of hotel management  – preferred

  5. Opentable Training Certificate – required


    Work Environment / Conditions

    The work environment/conditions described herein are representative of those that an incumbent may experience.

  6. Must be comfortable working in a shared space, with constant noise, without the use of a private office.

  7. Must be able to cope with frequent changing priorities and deadlines with a high degree of optimism, professionalism & collaboration.

  8. Schedules may vary from week to week based on business demands


    Physical Demands

    The physical demands described herein are representative of those that must be met by an incumbent to successfully perform the essential functions of this job.

  9. While performing the duties of this job, the incumbent is regularly required to see, hear, reach, use fingers to handle and feel, and stand and walk up to 8 hours on a daily basis.

  10. Push, pull, and lift up to 20 lbs.

  11. While performing the duties of this job, the incumbent is regularly required to travel by foot, car, bus,airplane or other means of transportation which require sitting, waiting and standing for long and short periods of time.

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