The Kessler Collection is a portfolio of luxury boutique hotels, unique restaurants and artful experiences with a Bohemian twist. The collection’s captivating hotels feature curated art and are located in culture-rich destinations. And our Grand Performers deliver the brand in extraordinary ways, inviting guests to wander so they may be inspired.


Event Services Manager

Location: JW Marriott Savannah Plant Riverside District - Savannah, Georgia
Job Title: Event Services Manager
Employment Status: Full-Time
Pay Type / FLSA Status: Salaried (Exempt)
Available Shift: All Shifts / Flexible
# of Openings: 1
Requisition Number: 8778

Description

Summary: 

Acts as a liaison between the sales/catering and operations department of the hotel to ensure a successful event for the clients and all of the client’s needs are met and communicated accurately and efficiently to all departments of the hotel.

 

Supervisory Responsibilities: 

  • No direct reports

 

Essential Duties / Tasks / Responsibilities:

  1. Create detailed event orders to meet the specifications of the client, m anage room blocks, food and beverage requirements, meeting room setups, billing, and other additional needs of the client.
  2. Communicate and enforce contractual agreements to the client pertaining to meeting space, food and beverage, and special concessions.
  3. The Events Services Manager will be responsible for the collection of attrition charges owed.
  4. Ensure that all guest checks, payments, master folios and advanced deposits are submitted to accounting; ensures that any other information, which is necessary and/or helpful for successful catering or group business is submitted to appropriate departments
  5. Ensure Rewarding Events points are posted following conclusion of event. (where applicable)
  6. Collaborate with culinary operations to assist in development, design, and implementation of custom menus.
  7. Maintain proper documentation of events, changes and special requests with updated Banquet Event Orders, group resumes and rooming lists.  Provide accurate and concise information to all departments.
  8. Facilitate event order and group resume meetings
  9. Function as the on-site contact to client and address challenges or concerns immediately
  10. Organize and conduct site visits, pre-planning visits, pre-con and post-con meetings.
  11. Maximize revenue by selling all facets of the hotel to include restaurant, spa, gallery, and outlets for upselling
  12. Work with vendors to ensure client satisfaction for all groups
  13. Generate thank you notes and service evaluations for all groups.
  14. Greet all clients as they arrive on day of arrival
  15. Competently utilizes the required systems/equipment and platforms to effectively detail and track the progress of groups from turnover through execution.
  16. Maintain accurate, organized and up-to-date files including computer filing and sales platform records (attachments, traces, activities, etc.).
  17. Actively participate in the Sales and Catering conference calls.        
  18. Complete required reporting and documentation.
  19. Use logic, integrity and sound judgment when making business decisions by considering the big picture, operational needs and impact on other departments. 
  20. Perform other duties as assigned to meet business needs.

 

Experience / Education / Certifications:

  1. Marriott Sales Systems experience - required
  2. College educated - preferred
  3. Hospitality or related industry experience - required
  4. Previous event planning experience – required
  5. Valid Driver’s License – required

 

Knowledge / Skills / Abilities (KSA’s):

  1. Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
  2. Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
  3. Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
  4. Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
  5. Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
  6. Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
  7. Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
  8. Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
  9. Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
  10. Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
  11. Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
  12. Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
  13. Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
  14. Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
  15. Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
  16. Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
  17. Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
  18. Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
  19. Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
  20. Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.

 

Work Environment / Physical Demands:

The physical demands described herein are representative of those that must be met by an incumbent to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the incumbent is regularly required to lift, reach with hands and arms, stand for extended periods of time and use fingers (keyboard etc.) to handle or feel.



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