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Job Overview:
The Unit Clerk position provides administrative support to nursing & clinical staff. This includes interacting with clients/patients and their families. The incumbent may cover the absences of unit clerks across the hospital on all nursing inpatient units and in the outpatient rehabilitation department.
Accountabilities:
- Provide clerk duties and assist/direct/re-direct clients/patients (the clients may be inpatients and/or outpatients)
- Be a key communicator with clients, families, physicians, clinicians and other related departments and services to assist with the management of the patient’s care.
- Distribute and pick up mail, photocopy, transport charts and information, and manage a high volume of incoming and outgoing telephone calls
- Develop and maintain manual and/or computerized systems for tracking information.
- Format correspondence including using MS Email and other related systems and/or work processes, and collate, track and maintain spreadsheet information using MS Excel.
- Schedule and coordinate appointments and assessments for patients/clients and clinicians (including equipment, space availability and transportation as required). Distribute clinic agendas to all applicable parties in advance of a clinic.
- Maintain discharge reports/ records and file and pull client/patient charts
- Coordinate clients’/patients’ appointments between different services to help create efficiency with the clients’/patients’ WPHC visit/stay
- Schedule transportation for patients to appointments, home, or on excursions
- Respond to health records requests and reconcile client/patient visit data using appropriate software.
- Ensure the nursing unit/department/service is adequately stocked with supplies/resources and track utilization.
- Maintain clients’/patients’ clinical records in accordance with centre policy.
- Transcribe physician orders and to enhance the efficiency of the management of the patient’s care
- Be aware of conditions and measures that may affect the safety of patients, residents, students, employees, volunteers, physicians and visitors including:
- Compliance with the safety standards of the hospital and applicable legislation
- Identification and prevention of safety issues and problems
- Taking corrective action, where possible
- Attendance at safety meetings/training/updates in accordance with the Centre’s standards
- Be available and flexible to attend work on short notice.
Key Qualifications:
- Minimum High school Diploma required and Completion of a medical terminology course
- Intermediate computer training and experience in MS Office Suite (Excel, Word, Outlook)
- Preferred Medical Office Assistant Diploma/Certificate
- Demonstrated ability to prioritize competing requests
- Understanding of medical terminology and good communication skills (written & verbal)
- Demonstrated ability to work in a fast-paced environment and multi-task and ability to speak a second language
- Good interpersonal and adaptability skills to cope effectively with fast-paced deadlines and internal and external customer requests
- Ability to work as part of a team and Evidence of good performance history and attendance record
- Ability to work in a manner that exemplifies the core values of West Park Healthcare Centre: respecting people, striving for innovation, achieving excellence and demonstrating accountability.
- Preferred experience in ANSOS and MISYS software
West Park Healthcare Centre employees are required to be fully vaccinated as a condition of hire in accordance with the hospital’s COVID-19 Immunization Policy. Accommodations to this requirement under the Ontario Human Rights Code may be available subject to supporting evidence.
At West Park Healthcare Centre, we are committed to fostering an inclusive and accessible environment, an important part of living our brand. We are dedicated to building a workforce that reflects the diversity of the community.
Our accessible employment practices are in compliance with the Accessibility for Ontarians with Disabilities Act, and the Ontario Human Rights Code. Should you require accommodation during any phase of the recruitment process, please indicate this in your cover letter. For further assistance please contact the Human Resources Department at recruitment@westpark.org or call (416) 243-3600 extension 30620.
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